Positive Reviews for Friendly Staff and Central Location at SpringHill Suites Chicago
Unlock Insights: SpringHill Suites Chicago Customer Feedback Analysis

Positive Reviews for Friendly Staff and Central Location at SpringHill Suites Chicago

410 N Dearborn St, Chicago, IL 60654, United States

SpringHill Suites by Marriott Chicago Downtown/River North receives positive reviews for its friendly staff, central location, spacious rooms, and great views. Guests appreciate the helpful and welcoming customer service, although some mention minor issues like dated bathrooms and elevator inconveniences. The hotel's breakfast and cleanliness receive praise, with some guests highlighting specific staff members for exceptional service. However, a few negative reviews mention cleanliness concerns and maintenance issues. Overall, the hotel is recommended for its value, location, and overall pleasant stay experience.

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Popular Phrases (of 30 reviews)
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  • Room was clean & cozy. We were on the 21st floor. View was amazing. Check in & out was a breeze. Valet was very quick & helpful.

    Sentiment
    • Positive
    Content
    • Room Views

  • Great staff, amazing facilities, perfect location, clean/modern rooms with awesome view, tasty breakfast. Definitively we will come back.

    Sentiment
    • Positive
    Content
    • Hotel Amenities

  • We only stayed for one night, but every minute there was worth it. Friendly staff, varied breakfast, clean and comfortable room and excellent location. We would return for sure!!

    Sentiment
    • Positive
    Content
    • Customer Service

  • Jenny is the best she has amazing customer connection. She helped take my request for a bday amenity for my brother while I’m back home in Dallas

    Sentiment
    • Positive
    Content
    • Customer Service

  • Really enjoyed staying here with family. Rooms are nice and some have good downtown views. Emily at the front desk was great to work with.

    Sentiment
    • Positive
    Content
    • Customer Service

  • I so enjoyed my stay with my room as well as the friendly and knowledgable staff.

    Sentiment
    • Positive
    Content
    • Room Comfort
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Sentiment Analysis (of 30 reviews)
70 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for SpringHill Suites by Marriott Chicago Downtown/River North based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Travel Industry Analysts, Marketing Professionals, Hotel Developers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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