Mixed Feedback for Courtyard by Marriott in Midtown East NYC
Exclusive Courtyard Marriott Midtown East NYC Customer Feedback Report

Mixed Feedback for Courtyard by Marriott in Midtown East NYC

866 3rd Ave, New York, NY 10022, United States

Mixed reviews for Courtyard by Marriott New York Manhattan/Midtown East. Guests highlight room cleanliness, convenient location near subway, and friendly staff. However, issues reported include malfunctioning HVAC, rude staff encounters, outdated rooms, lack of breakfast inclusion, and slow elevators. The hotel's prime location, spacious rooms, and helpful service stand out amidst complaints about room conditions and service inconsistencies.

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Popular Phrases (of 30 reviews)
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Featured Content
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  • Posizione bellissima: dalla mia finestra si vede un panorama spettacolare!

    Sentiment
    • Positive
    Content
    • Location Convenience

  • 馃憣 location in Manhattan surrounded by a lot of halal food carts and few middle Eastern restirants. Cozy family rooms.

    Sentiment
    • Positive
    Content
    • Location Convenience

  • S茅jour d'une semaine en mars 2024, l'h么tel est tr猫s sympa et bien situ茅.Personnel accueillant et accessibles.Je recommande 馃憤

    Sentiment
    • Positive
    Content
    • Staff Service

  • The complaint line at the worst Marriott hotel. Elevators are broken, hvac is hideous, and the room smell is horrid. Avoid this place at all costs!

    Sentiment
    • Negative
    Content
    • Elevator Experience

  • Rooms: Large, great mattress, cleanWalkability: Close to parking garage, close to MSKFood & drinks: Easy simple breakfast that was very good

    Sentiment
    • Positive
    Content
    • Room Quality

  • Amazing service and they even helps us with transportation to jfk. Great customer service

    Sentiment
    • Positive
    Content
    • Customer Service
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Sentiment Analysis (of 30 reviews)
23 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Courtyard by Marriott New York Manhattan/Midtown East based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Travel Industry Analysts, Marketing Professionals, Hotel Investors to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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