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  • 67 users bookmarked
  • Who is this report for?
    • Product Managers
    • Mobile App Developers
    • Customer Experience Specialists
    • Banking Executives
    • Market Researchers
Mixed Reviews for Lloyds Mobile Banking: Ease of Use vs. Performance Issues

Unlock Insights: Lloyds Mobile Banking App User Feedback Report

The Lloyds Mobile Banking app has received mixed reviews from users. Many appreciate its ease of use, efficient service, and the helpfulness of staff, highlighting that it is particularly suitable for elderly customers. However, there are significant concerns about app performance, especially regarding slow loading times and authentication issues. Users have also criticized the recent updates for making the app feel cluttered and less intuitive. Some users express frustration over limited features, particularly for business transactions and cheque deposits. Despite these drawbacks, several customers remain loyal to Lloyds Bank due to their long-term positive experiences. Overall, while the app has strong points, improvements are necessary for a better user experience.

Source: App Store Reviews of Lloyds Mobile Banking

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Customer Feedback Analysis of Lloyds Mobile Banking

Insightful analysis of Lloyds Mobile Banking app based on user reviews, covering ease of use, performance issues, and more.

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Custom Date - Dec 07, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Easy

    Nice app easy to use and understand

    Sentiment
    • Positive
    Content
    • User Experience
    Aug 24, 2025
  • On line acc

    Too many notifications! And you are closing my branch.

    Sentiment
    • Negative
    Content
    • User Experience
    Aug 23, 2025
  • Mrs riz

    Very good service

    Sentiment
    • Positive
    Content
    • Customer Service
    Aug 22, 2025
  • Great

    Laura was great!

    Sentiment
    • Positive
    Content
    • Customer Service
    Aug 22, 2025
  • Home banking

    Quick, efficient and effective .

    Sentiment
    • Positive
    Content
    • App Performance
    Aug 22, 2025
  • Good app

    Works very smoothly and intuitively

    Sentiment
    • Positive
    Content
    • App Functionality
    Aug 22, 2025
  • See All Reviews
Sentiment Analysis (limited preview)
50 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Lloyds Mobile Banking based on online reviews collected from App Store. The analysis helps Product Managers, Mobile App Developers, Customer Experience Specialists, Banking Executives, Market Researchers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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