Mixed Reviews for UW App: Users Appreciate Savings but Note Issues
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Mixed Reviews for UW App: Users Appreciate Savings but Note Issues

Overall, the reviews for the UW app are mixed, with users appreciating the savings and ease of use but noting issues like inconsistent updates, bugs, and lack of support for certain features like Apple Watch and contactless payments. Users highlight the benefits of the cashback card and the convenience of managing multiple services in one place. However, some users report frustrations with meter readings discrepancies and customer service responses. The app's interface and navigation could be improved for a better user experience.

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Happy here!

    Easy to use. Easy to control. Easy to budget. A very happy account holder.

    Sentiment
    • Positive
    Content
    • User Experience
    Feb 25, 2024
  • Fantastic!!

    I save approximately £40 per month off my Gas Bill

    Sentiment
    • Positive
    Content
    • Savings and Discounts
    Feb 24, 2024
  • Cash back Card

    Simple to operate easy to top up and reduction on my monthly bill I just use this every time I would have my usual debit card I’m saving all the time!

    Sentiment
    • Positive
    Content
    • Savings and Discounts
    Feb 23, 2024
  • Unable to add card to Apple Pay

    Unable to add cashback card to iPhone/ApplePay #mostfrustrating

    Sentiment
    • Positive
    Content
    • App Functionality
    Feb 21, 2024
  • Easy to use

    Easy to keep track of all my spending under one roof. Cash back is a plus

    Sentiment
    • Positive
    Content
    • User Experience
    Feb 15, 2024
  • Cheap prices = cheap internet

    Packaging up your utilities with TalkTalk broadband = cr@p service, I’ll be leaving as soon as I can get on the internet

    Sentiment
    • Negative
    Content
    • Utility Services
    Feb 10, 2024
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Sentiment Analysis (of 30 reviews)
67 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for UW based on online reviews collected from App Store. The analysis helps Mobile App Developers, Customer Service Managers, Product Managers, Marketing Strategists, UX/UI Designers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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