Critical Issues in 'Better UK' App: User Frustration and Functionality Problems
  • 77 users bookmarked
  • Who is this report for?
    • Product Managers
    • Mobile App Developers
    • Customer Service Managers
    • UX/UI Designers
    • Digital Marketing Specialists
Critical Issues in 'Better UK' App: User Frustration and Functionality Problems

Unlock Insights into 'Better UK' App User Feedback

The reviews for the 'Better UK' app highlight significant issues with logging in, booking functionality, account management, and overall user experience. Users face challenges with accessing bookings, dealing with multiple accounts, and encountering bugs and errors. The app's interface is criticized for being clunky and inefficient, leading to frustration among customers. Lack of responsiveness from customer service adds to the negative experience. Overall, the app's performance, reliability, and user-friendliness are major concerns expressed by reviewers.

Source: App Store Reviews of Better UK

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.

Purchased users
31 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!

Customer Feedback Analysis of Better UK

Explore our analysis on 'Better UK' app issues based on user feedback - key insights into functionality, booking, & UI problems.

Export
Custom Date - Mar 04, 2025
Popular Phrases (limited preview)
see all >>
Featured Content
see all >>
  • Terrible app

    Account management is atrocious, you can’t create one account with the app, you need to go on the desktop. Then it’s impossible to figure out why the account creation didn’t work. App in not intuitive or making sense.

    Sentiment
    • Negative
    Content
    • Membership Account Management
    May 26, 2024
  • Frequent issues

    The booking system is completely down right now. Can’t book anything at any location

    Sentiment
    • Negative
    Content
    • Booking System Concerns
    May 21, 2024
  • AWFUL CODING SET UP ON APP

    This app never works properly, always crashes.
    Never able to book the swimming, sauna etc as it does not load.

    Not sure who better paid to code this but I ask that they get a refund and pay some real software engineers to sort it out

    0 star if possible!!!

    Sentiment
    • Negative
    Content
    • Overall App Unreliability
    May 16, 2024
  • Does not take payment, poor security

    Very clunky interface. Would not take payment after multiple efforts with different cards. It’d be easier to just allow us to pay via cash or card at the gym itself, rather than waste time failing to pay this way. Could Better remove the app? They’d make more revenue.

    Sentiment
    • Negative
    Content
    • Booking Process Frustration
    May 12, 2024
  • Junior membership

    Be aware that junior members like my 14 year old have to pre-book a slot to use the gym or they get turned away at the door. But the app to make pre-bookings is only available to people aged 17+

    Customer services are less than interested in this.

    Sentiment
    • Negative
    Content
    • Junior Membership Limitations
    Apr 17, 2024
  • Delete it

    Really frustrating app doesn’t load or let you see anything ! At this point it doesn’t even let you scan your card when you get to the leisure centre !

    Throw the whole thing away 1 star

    Sentiment
    • Negative
    Content
    • Booking Process Frustration
    Apr 11, 2024
  • See All Reviews
Sentiment Analysis (limited preview)
-94 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel, PDF and PowerPoint attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

See a Sample Report Buy Now
One-time purchase without hidden or recurring costs!
Similar Reports

See the similar customer feedback reports based on reviews from App Store and many other platforms.

  1. Visa Airport Companion App Feedback: Unlock Insights
    App Store Reviews 74
  2. Unlock Espressolab App Insights: A Deep Dive into Customer Feedback
    App Store Reviews 67
  3. Unlock Insights with Our Comprehensive UW App Feedback Analysis
    App Store Reviews 82
How Kimola Works?
Book a Demo Create a Free Account!
Make the Most of Kimola

Find out how Kimola can improve your feedback analysis process.

Frequently Asked Questions
About Customer Feedback Analysis Reports

  • This page displays purchase options and a preview of the customer feedback analysis report for Better UK based on online reviews collected from App Store. The analysis helps Product Managers, Mobile App Developers, Customer Service Managers, UX/UI Designers, Digital Marketing Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 30 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by App Store and is not associated with or supported by App Store in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to App Store's terms of use, including copyright regulations, when utilizing the extracted review data.