Critical Issues in 'Better UK' App: User Frustration and Functionality Problems
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Critical Issues in 'Better UK' App: User Frustration and Functionality Problems

The reviews for the 'Better UK' app highlight significant issues with logging in, booking functionality, account management, and overall user experience. Users face challenges with accessing bookings, dealing with multiple accounts, and encountering bugs and errors. The app's interface is criticized for being clunky and inefficient, leading to frustration among customers. Lack of responsiveness from customer service adds to the negative experience. Overall, the app's performance, reliability, and user-friendliness are major concerns expressed by reviewers.

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Terrible app

    Account management is atrocious, you can’t create one account with the app, you need to go on the desktop. Then it’s impossible to figure out why the account creation didn’t work. App in not intuitive or making sense.

    Sentiment
    • Negative
    Content
    • Membership Account Management
    May 26, 2024
  • Frequent issues

    The booking system is completely down right now. Can’t book anything at any location

    Sentiment
    • Negative
    Content
    • Booking System Concerns
    May 21, 2024
  • AWFUL CODING SET UP ON APP

    This app never works properly, always crashes.
    Never able to book the swimming, sauna etc as it does not load.

    Not sure who better paid to code this but I ask that they get a refund and pay some real software engineers to sort it out

    0 star if possible!!!

    Sentiment
    • Negative
    Content
    • Overall App Unreliability
    May 16, 2024
  • Does not take payment, poor security

    Very clunky interface. Would not take payment after multiple efforts with different cards. It’d be easier to just allow us to pay via cash or card at the gym itself, rather than waste time failing to pay this way. Could Better remove the app? They’d make more revenue.

    Sentiment
    • Negative
    Content
    • Booking Process Frustration
    May 12, 2024
  • Junior membership

    Be aware that junior members like my 14 year old have to pre-book a slot to use the gym or they get turned away at the door. But the app to make pre-bookings is only available to people aged 17+

    Customer services are less than interested in this.

    Sentiment
    • Negative
    Content
    • Junior Membership Limitations
    Apr 17, 2024
  • Delete it

    Really frustrating app doesn’t load or let you see anything ! At this point it doesn’t even let you scan your card when you get to the leisure centre !

    Throw the whole thing away 1 star

    Sentiment
    • Negative
    Content
    • Booking Process Frustration
    Apr 11, 2024
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Sentiment Analysis (of 30 reviews)
-94 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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