Visa Airport Companion App: User Feedback Highlights Major Glitches
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Visa Airport Companion App: User Feedback Highlights Major Glitches

Visa Airport Companion App Feedback: Unlock Insights

The Visa Airport Companion app has faced significant criticism from users primarily due to technical glitches preventing access. Many users reported issues when entering verification codes, where the keyboard fails to appear, hindering registration and login processes. This has led to frustration, particularly for those needing to access lounges. Some users noted the app's limitations in serving European and UK travelers. Despite a few positive remarks about its digital approach and benefits visibility, the overall experience is marred by these persistent issues. Users expressed a strong desire for prompt fixes to enhance functionality and usability.

Source: App Store Reviews of Visa Airport Companion

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Customer Feedback Analysis of Visa Airport Companion

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Custom Date - Jan 02, 2025
Popular Phrases (limited preview)
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  • Can’t connect

    If you can read this review that means my phone is connected unlike what it says on the app, taking hours to load my membership page couldn’t get into the lounge in time. Very bad experience with the app just wish it was an option and not a must to have it to be able to get into the lounge

    Sentiment
    • Negative
    Content
    • Access Issues
    Dec 13, 2024
  • Updates to app are worse

    Cannot login and update took 10 minutes

    Sentiment
    • Negative
    Content
    • Login Issues
    Dec 06, 2024
  • Poor app

    As mentioned before, you would not expect this kind of glitch when the code arrives by email or text and the square where you suppose to enter it doesn’t actuate the key board on iPhone 13. What a waste

    Sentiment
    • Negative
    Content
    • Keyboard Glitch
    Nov 27, 2024
  • App Does Not Work

    This app is terrible. After I enter all my details to register they send you a verification code. But when you tap on the squares to enter the code no keyboard appears so you are unable to enter the verification code. So I am unable to access this app. Please fix it.

    Sentiment
    • Negative
    Content
    • Verification Code Problems
    Nov 17, 2024
  • Better visibility of my benefits

    Enjoy the digital approach over the physical and visibility of my benefits. Areas to improve on but overall a good experience

    Sentiment
    • Positive
    Content
    • User Experience
    Oct 10, 2024
  • Cannot create log in

    App asks you to set password and enter OTPs but doesn’t give you access to a keyboard to be able to type anything! Pointless.

    Sentiment
    • Negative
    Content
    • Keyboard Glitch
    Oct 02, 2024
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Sentiment Analysis (limited preview)
-60 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Visa Airport Companion based on online reviews collected from App Store. The analysis helps Mobile App Developers, User Experience Designers, Product Managers, Customer Service Managers, Digital Marketing Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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