User Dissatisfaction with Espressolab App Revealed in Reviews
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User Dissatisfaction with Espressolab App Revealed in Reviews

The reviews for the Espressolab app reveal significant user dissatisfaction primarily due to technical issues and poor customer service. Users frequently encounter problems such as invalid verification codes, inability to log in, and complications with loading funds. Many express frustration over the app's complex interface and inconsistent pricing compared to in-store purchases. Complaints about a lack of support for various payment options and promotions further exacerbate negative user experiences. Some users highlight the inefficiency at physical locations, where staff are often untrained regarding app functionalities. Overall, despite its potential, the app fails to meet customer expectations and requires urgent improvements in functionality and user experience.

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Custom Date - Oct 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Sodexo desteği

    Lütfen diğer yemek kartları gibi Sodexo desteği de gelsin.

    Sentiment
    • None
    Content
    • Request for Features
    Aug 12, 2024
  • Kötü Ötesi Kötü

    Türkiye’nin açık ara en kötü sadakat uygulaması

    Sentiment
    • Negative
    Content
    • User Experience
    Jun 25, 2024
  • Kısıtlayıcı

    Para yükleme konusunda özgür olmalıyız bence. Tüketiciye bu kadar yüklenmeyin.

    Sentiment
    • Negative
    Content
    • User Experience
    Jun 02, 2024
  • Fiyatlandırma

    Uygulamayı seviyorum fakat neden her mağazada farklı fiyatlandırma var ki ?

    Sentiment
    • Positive
    Content
    • Price Discrepancies
    May 08, 2024
  • Teşekkür

    Kadıköy çarşı subedeki güleryüzlü Deniz Hanımın yaptığı kahveler işin teşekkür ederiz

    Sentiment
    • Positive
    Content
    • Customer Support
    Mar 21, 2024
  • Masterpass karti eklenirken kapaniyor

    Arayuzu cok kullanissiz, masterpass eklenmiyor

    Sentiment
    • Negative
    Content
    • Technical Glitches
    Mar 19, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-73 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Espressolab based on online reviews collected from App Store. The analysis helps Product Managers, Customer Service Executives, UX/UI Designers, Mobile App Developers, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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