Mixed Feedback for HSAstore.com: Fast Delivery, Selection, and Website, but Concerns with Service and Pricing
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Mixed Feedback for HSAstore.com: Fast Delivery, Selection, and Website, but Concerns with Service and Pricing

Mixed reviews for HSAstore.com, highlighting fast delivery, good product selection, and user-friendly website. However, some customers express dissatisfaction with customer service, high prices, shipping issues, and delays in order processing. Complaints about defective items, poor communication, and difficulties with returns also arise, impacting overall customer experience.

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  • Product Manager
  • Marketing Analyst
  • Retail Manager
  • E-commerce Strategist

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Custom Date - Sep 16, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Really bad customer service

    Really bad customer service. Took 1 month and 3 phone calls to get a refund for a return. Will not shop here again.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Dec 15, 2022
  • Misled by customer service and Horrible return policy!!

    vibrathotics: $99.99. Tried them on… super noisy!! Called to return. Darrius, CSR, said no problem. Then I get email saying since I opened them I can’t return! This is WRONG.

    Sentiment
    • Negative
    Content
    • Return and Refund Process
    Jun 01, 2022
  • I placed an order over 2 weeks ago

    I placed an order over 2 weeks ago. The status was changed to “getting ready to ship” the next day. The item still hasn’t shipped and the store refuses to cancel the order. I’m pregnant - the item is related to pregnancy and therefore time sensitive. Customer service was unhelpful.

    Sentiment
    • Negative
    Content
    • Order Processing Time
    Jan 27, 2022
  • I had a return for a damaged package…

    I had a return for a damaged package and product and was refunded less a $5.00 fee, this was no fault of my own so not sure why I wouldn't be refunded in full - any other store would assume responsibility and refund fully or issue a new product.

    Sentiment
    • Negative
    Content
    • Return and Refund Process
    Nov 01, 2021
  • Loved it!

    Loved it! Quick shipping, nice selection of products-- especially the choices for feminine hygiene. Thank you, I'll be shopping again soon!

    Sentiment
    • Positive
    Content
    • Product Quality and Selection
    Oct 25, 2021
  • Great experience

    Everything arrived quickly and in great condition. I was happy with the prices and product selection as well. I did have a small problem but customer service quickly fixed it! I would use this site again and will be recommending others to try them out.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Oct 22, 2021
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Sentiment Analysis (of 30 reviews)
5 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for HSAstore.com  based on online reviews collected from Trustpilot. The analysis helps Customer Experience Manager, Product Manager, Marketing Analyst, Retail Manager, E-commerce Strategist to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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