Mixed Reviews: Customer Service, Shipping, & Order Accuracy at US Parts Center
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Mixed Reviews: Customer Service, Shipping, & Order Accuracy at US Parts Center

US Parts Center has received mixed reviews regarding customer service, shipping times, and order accuracy. While some customers praised the service and efficiency, others reported issues with wrong parts, poor communication, and delays in delivery. Customers highlighted instances of helpful staff, quick responses to queries, but also encounters with rude customer service representatives. Concerns were raised about back-ordered items, incorrect shipments, and difficulties in processing returns. Overall, the company's reputation seems to fluctuate based on individual experiences.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Never received an email that the part…

    Never received an email that the part was back ordered.Consequently I had to call to check on the hold up.Other than that issue all else was good.Thanks

    Sentiment
    • Positive
    Content
    • Order Fulfillment Issues
    Jul 07, 2020
  • Smooth transaction

    Smooth transaction. Nice conversation with the customer service from my order until delivery. Effecient and fast.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Jun 20, 2020
  • ordered on the 4th of June received on…

    ordered on the 4th of June received on the 16 th from salt lake city don,t understand why it took so long to get to Las Vegas

    Sentiment
    • Negative
    Content
    • Shipping and Delivery
    Jun 17, 2020
  • Paid for overnight $64 did not ship that way. Still waiting for part. Very bad business.

    Well I paid $64 to have my part overnight it’s two days later and they just sent it UPS I paid for fed ex next day air. Gonna dispute the cc charge. Very poor.

    Sentiment
    • Negative
    Content
    • Order Fulfillment Issues
    Jun 11, 2020
  • Very good service although I needed an…

    Very good service although I needed an additional part to replace my original unit. This necessitated an additional order

    Sentiment
    • Positive
    Content
    • Part Compatibility and Selection
    Jun 09, 2020
  • Staff totally knowledgable about the…

    Staff totally knowledgable about the older tub. Assisted me with the right parts to get it completed

    Sentiment
    • Positive
    Content
    • Product Quality and Accuracy
    Jun 03, 2020
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Sentiment Analysis (of 30 reviews)
10 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for US Parts Center  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Product Managers, Supply Chain Analysts, E-commerce Managers, Quality Assurance Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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