US Parts Center has received mixed reviews regarding customer service, shipping times, and order accuracy. While some customers praised the service and efficiency, others reported issues with wrong parts, poor communication, and delays in delivery. Customers highlighted instances of helpful staff, quick responses to queries, but also encounters with rude customer service representatives. Concerns were raised about back-ordered items, incorrect shipments, and difficulties in processing returns. Overall, the company's reputation seems to fluctuate based on individual experiences.
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Never received an email that the part was back ordered.Consequently I had to call to check on the hold up.Other than that issue all else was good.Thanks
Smooth transaction. Nice conversation with the customer service from my order until delivery. Effecient and fast.
ordered on the 4th of June received on the 16 th from salt lake city don,t understand why it took so long to get to Las Vegas
Well I paid $64 to have my part overnight itâs two days later and they just sent it UPS I paid for fed ex next day air. Gonna dispute the cc charge. Very poor.
Very good service although I needed an additional part to replace my original unit. This necessitated an additional order
Staff totally knowledgable about the older tub. Assisted me with the right parts to get it completed
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