Mixed Reviews: Customer Service, Shipping, & Order Accuracy at US Parts Center
  • 71 users bookmarked
  • Sources Trustpilot Reviews
  • Size Up to latest 1,000 reviews (Customizable)
Explore the US Parts Center Customer Feedback Analysis

Mixed Reviews: Customer Service, Shipping, & Order Accuracy at US Parts Center

US Parts Center has received mixed reviews regarding customer service, shipping times, and order accuracy. While some customers praised the service and efficiency, others reported issues with wrong parts, poor communication, and delays in delivery. Customers highlighted instances of helpful staff, quick responses to queries, but also encounters with rude customer service representatives. Concerns were raised about back-ordered items, incorrect shipments, and difficulties in processing returns. Overall, the company's reputation seems to fluctuate based on individual experiences.

Best for
  • Customer Service Managers
  • Product Managers
  • Supply Chain Analysts
  • E-commerce Managers
  • Quality Assurance Specialists

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel and PDF export options.

Purchased users
31 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!
Preview

Here, you can see the limited preview of this report for only 40 reviews.

Custom Date - May 22, 2024
Featured Content
  • Never received an email that the part…

    Never received an email that the part was back ordered.Consequently I had to call to check on the hold up.Other than that issue all else was good.Thanks

    Sentiment
    • Positive
    Content
    • Order Fulfillment Issues
    Jul 07, 2020
  • Smooth transaction

    Smooth transaction. Nice conversation with the customer service from my order until delivery. Effecient and fast.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Jun 20, 2020
  • ordered on the 4th of June received on…

    ordered on the 4th of June received on the 16 th from salt lake city don,t understand why it took so long to get to Las Vegas

    Sentiment
    • Negative
    Content
    • Shipping and Delivery
    Jun 17, 2020
  • Paid for overnight $64 did not ship that way. Still waiting for part. Very bad business.

    Well I paid $64 to have my part overnight it’s two days later and they just sent it UPS I paid for fed ex next day air. Gonna dispute the cc charge. Very poor.

    Sentiment
    • Negative
    Content
    • Order Fulfillment Issues
    Jun 11, 2020
  • Very good service although I needed an…

    Very good service although I needed an additional part to replace my original unit. This necessitated an additional order

    Sentiment
    • Positive
    Content
    • Part Compatibility and Selection
    Jun 09, 2020
  • Staff totally knowledgable about the…

    Staff totally knowledgable about the older tub. Assisted me with the right parts to get it completed

    Sentiment
    • Positive
    Content
    • Product Quality and Accuracy
    Jun 03, 2020
  • See All Reviews
Sentiment Analysis (of 30 reviews)
10 Net Promoter
Score
Languages (of 30 reviews)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel and PDF attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
31 users purchased a report in the last 24 hours.
One-time purchase without hidden or recurring costs!
Similar Reports
  1. Trustpilot Reviews 72
  2. Trustpilot Reviews 80
  3. Trustpilot Reviews 80
Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for US Parts Center  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Product Managers, Supply Chain Analysts, E-commerce Managers, Quality Assurance Specialists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Trustpilot and is not associated with or supported by Trustpilot in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Trustpilot's terms of use, including copyright regulations, when utilizing the extracted review data.