Mixed Feedback on Booking.com - Ease of Booking but Issues with Billing and Customer Service
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  • Who is this report for?
    • Travel Industry Analysts
    • Hotel and Property Managers
    • Customer Service Managers
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Mixed Feedback on Booking.com - Ease of Booking but Issues with Billing and Customer Service

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Mixed feedback on Booking.com - travelers appreciate the ease of finding accommodations and good prices but report issues with billing, cancellations, and customer service. Positive comments highlight clean properties, friendly staff, and convenient locations. Some users experienced fraudulent charges, abrupt cancellations, and unhelpful customer service. While many praise the app for its user-friendly interface and competitive prices, others warn of misleading pricing tactics and lack of accountability in case of problems.

Source: App Store Reviews of Booking.com - Ofertas de viaje

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Customer Feedback Analysis of Booking.com - Ofertas de viaje

Explore our in-depth analysis of Booking.com customer feedback on service, billing, and app functionality to improve your strategy.

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Custom Date - Dec 22, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Los mejores precios

    Nos sali贸 mejor la reserva en la app que llamar directo al hotel

    Sentiment
    • Positive
    Content
    • Hotel Booking Experience
    Aug 05, 2024
  • Mi experiencia !!

    Excelente lugar para iniciar una aventura y conocer parte de la ciudad de Guadalajara. El trato muy humano y servicial. Muy cercano al Templo Expiatorio y una buena caminata al centro para conocer Catedral !!

    Sentiment
    • Positive
    Content
    • Location and Safety
    Aug 03, 2024
  • Pésima atención al cliente

    No pongo cero estrellas simplemente porque no es posible pero su atenci贸n al cliente funciona en bucle, me realizaron un cobro que ya se ve reflejado en mi tarjeta y no me pueden dar resoluci贸n para brindarme informaci贸n acerca de mi vuelo no he recibido NIP ni n煤mero de reservaci贸n

    Sentiment
    • Negative
    Content
    • Payment and Refund Issues
    Aug 03, 2024
  • Mi estancia

    Es un hermos铆simo lugar para pasar una bella estancia en Nashville con muchos detalles en la decoraci贸n y en Atenci贸n s煤per recomendable 馃榾

    Sentiment
    • Positive
    Content
    • Room Cleanliness and Comfort
    Jul 31, 2024
  • Llama couple

    Excelente host, super easy to contact
    Great location, nice apartment that comes with a welcoming gift

    Sentiment
    • Positive
    Content
    • Positive Host and Staff Interactions
    Jul 22, 2024
  • Excelente atención

    Muy c贸modas habitaciones, se descansa muy bien y la atenci贸n del personal es muy amable y eficaz !! S煤per recomendable la est谩ncia en este hotel

    Sentiment
    • Positive
    Content
    • Room Cleanliness and Comfort
    Jul 22, 2024
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Sentiment Analysis (limited preview)
46 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Booking.com - Ofertas de viaje based on online reviews collected from App Store. The analysis helps Travel Industry Analysts, Hotel and Property Managers, Customer Service Managers, Digital Marketing Professionals, UX/UI Designers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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