Booking.com App and Customer Experiences
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Insightful Booking.com Customer Feedback Analysis Report

Booking.com App and Customer Experiences

Booking.com app receives high praise for its ease of use, great prices, and convenient communication with accommodations. Users appreciate the diverse options, rewards, and discounts available. Positive experiences with hotels and rentals are highlighted, along with the helpful customer service. However, some users express frustration with third-party flight and car rental services, citing lack of human assistance.

Best for
  • Hospitality Managers
  • Marketing Professionals
  • Customer Service Executives
  • Travel Consultants
  • Business Analysts

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in the last 24 hours.
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Preview

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Custom Date - Jun 13, 2024
Featured Content
  • Busch Gardens retreat

    Very nice location with many options to choose from around.

    Sentiment
    • Positive
    Content
    • Location
    Feb 07, 2024
  • 👍🏻

    تطبيق رائع ومحفز بالمكافأت والخصم 👍🏻

    Sentiment
    • Positive
    Content
    • Booking Experience
    Feb 06, 2024
  • اجمل واحلى تطبيق

    افضل تطبيق في العالم بدون منافس دائما في القمة

    Sentiment
    • Positive
    Content
    • App Convenience
    Feb 06, 2024
  • Hilton

    Nce hotel , nice staff , nice reception
    Thank you hilton
    Thank u Dubai

    Sentiment
    • Positive
    Content
    • Customer Service
    Feb 06, 2024
  • Review

    It’s good hotel. Service is good also the room is good. Staff are very friendly.

    Sentiment
    • Positive
    Content
    • Hotel Facilities
    Feb 06, 2024
  • Replaced all other travel Apps

    I’ve tried many Apps. Booking.com became my main source for hotels booking.

    Sentiment
    • Positive
    Content
    • Booking Experience
    Feb 05, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
83 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Booking.com: Hotels & Travel based on online reviews collected from App Store. The analysis helps Hospitality Managers, Marketing Professionals, Customer Service Executives, Travel Consultants, Business Analysts to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

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