Booking.com App and Customer Experiences
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    • Hospitality Managers
    • Marketing Professionals
    • Customer Service Executives
    • Travel Consultants
    • Business Analysts
Booking.com App and Customer Experiences

Insightful Booking.com Customer Feedback Analysis Report

Booking.com app receives high praise for its ease of use, great prices, and convenient communication with accommodations. Users appreciate the diverse options, rewards, and discounts available. Positive experiences with hotels and rentals are highlighted, along with the helpful customer service. However, some users express frustration with third-party flight and car rental services, citing lack of human assistance.

Source: App Store Reviews of Booking.com: Hotels & Travel

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Customer Feedback Analysis of Booking.com: Hotels & Travel

Explore insights from our Booking.com app review analysis. Discover user experiences, service feedback, and industry trends.

Custom Date - Dec 25, 2024
Featured Content
  • Busch Gardens retreat

    Very nice location with many options to choose from around.

    Sentiment
    • Positive
    Content
    • Location
    Feb 07, 2024
  • 👍🏻

    تطبيق رائع ومحفز بالمكافأت والخصم 👍🏻

    Sentiment
    • Positive
    Content
    • Booking Experience
    Feb 06, 2024
  • اجمل واحلى تطبيق

    افضل تطبيق في العالم بدون منافس دائما في القمة

    Sentiment
    • Positive
    Content
    • App Convenience
    Feb 06, 2024
  • Hilton

    Nce hotel , nice staff , nice reception
    Thank you hilton
    Thank u Dubai

    Sentiment
    • Positive
    Content
    • Customer Service
    Feb 06, 2024
  • Review

    It’s good hotel. Service is good also the room is good. Staff are very friendly.

    Sentiment
    • Positive
    Content
    • Hotel Facilities
    Feb 06, 2024
  • Replaced all other travel Apps

    I’ve tried many Apps. Booking.com became my main source for hotels booking.

    Sentiment
    • Positive
    Content
    • Booking Experience
    Feb 05, 2024
  • See All Reviews
Sentiment Analysis (limited preview)
83 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Booking.com: Hotels & Travel based on online reviews collected from App Store. The analysis helps Hospitality Managers, Marketing Professionals, Customer Service Executives, Travel Consultants, Business Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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