Booking.com App: Ease of Use, Rewards, and Concerns
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Booking.com App: Ease of Use, Rewards, and Concerns

Booking.com's app is praised for ease of use, rewards, and convenience in trip planning. Positive feedback includes staff friendliness, clean accommodations, and good locations. However, there are concerns about login issues, booking scams, and poor customer service experiences. Users highlight the app's reliability for travel arrangements but express frustration with communication barriers and lack of support in critical situations.

Best for
  • Travel Industry Analysts
  • Customer Experience Managers
  • Hotel Operation Managers
  • Mobile App Developers
  • Digital Marketing Professionals

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Quick courteous communication

    This app is outstanding in its ease of use and gracious help in tough situations. We will always promote it!!!!

    Sentiment
    • Positive
    Content
    • App Usability
    Mar 13, 2024
  • Bait and switch scambug app!!

    Bait and switch scambug app!! Watch out. The final price will double.

    Sentiment
    • Negative
    Content
    • Scam Alert
    Mar 12, 2024
  • Best Traveling app ever

    This the best traveling and most guaranteed app ever as i’m from 2015 using the app for my all trips around the world

    Sentiment
    • Positive
    Content
    • Booking Experience
    Mar 12, 2024
  • Thank you

    The place was wonderful. The host always was there to take care of us. Game room had a lot to offer for everyone.

    Sentiment
    • Positive
    Content
    • Hotel Experience
    Mar 12, 2024
  • Booking.com and “wild Blue Water” absolutely wonderful!

    Booking.com and “wild Blue Water” absolutely wonderful!

    Sentiment
    • Positive
    Content
    • Hotel Experience
    Mar 12, 2024
  • very good👍

    nice service,nice person nice room I will choose it again if i go back here

    Sentiment
    • Positive
    Content
    • Hotel Experience
    Mar 12, 2024
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Sentiment Analysis (of 30 reviews)
43 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Booking.com: Hotels & Travel based on online reviews collected from App Store. The analysis helps Travel Industry Analysts, Customer Experience Managers, Hotel Operation Managers, Mobile App Developers, Digital Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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