Mixed Reviews for 1040.com: Easy to Use But Watch Out for Hidden Costs
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Mixed Reviews for 1040.com: Easy to Use But Watch Out for Hidden Costs

Unlock Insights: 1040.com Customer Feedback Report

1040.com receives mixed reviews with users praising the ease of use, affordability, and guidance provided, but some express dissatisfaction with hidden costs, rejections, and lack of personal assistance. Overall, the platform is commended for simplifying the tax filing process, though improvements in email support and transparency on pricing are suggested.

Source: Trustpilot Reviews of 1040.com 

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Customer Feedback Analysis of 1040.com 

Discover insights from 1040.com customer feedback: ease of use, hidden costs, and more. Essential for tax professionals.

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Custom Date - Dec 21, 2024
Popular Phrases (limited preview)
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Featured Content
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  • They claimed it was free to file

    They claimed it was free to file, however it was not. False advertisement!!

    Sentiment
    • None
    Content
    • Free Filing Misunderstanding
    Apr 25, 2024
  • You should say Adjusted gross income

    You should say Adjusted gross income at least one instead of AGI because it wasn't easy to find without google searching. Not very beginner friendly besides that it was ok.

    Sentiment
    • Positive
    Content
    • User Interface
    Apr 25, 2024
  • Very great program for e- filing taxes

    Very great program for e- filing taxes! Guided through all parts of tax forms in a simple easy to understand format. Really impressed with this process.

    Sentiment
    • Positive
    Content
    • Ease of Use
    Apr 24, 2024
  • my experience was awesome

    my experience was great. this site tells you what to do step by step and that saves me a lot of time. i appreciate you. thank you

    Sentiment
    • Positive
    Content
    • Ease of Use
    Apr 22, 2024
  • SUPPORT FROM THE YOU THROUGH EMAIL

    FRIENDLY INTERACTIVE SOFTWARE !HOWEVER YOUR EMAIL SUPPORT NEEDS IMPROVING

    Sentiment
    • Positive
    Content
    • Customer Support
    Apr 20, 2024
  • Low cost

    Low cost, but you must be very detailed in the process or it does not complete easily.I will continue using 1040.com going forward.

    Sentiment
    • Positive
    Content
    • Accuracy and Completeness
    Apr 20, 2024
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Sentiment Analysis (limited preview)
80 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for 1040.com  based on online reviews collected from Trustpilot. The analysis helps Tax Preparers, Financial Analysts, Customer Experience Managers, Digital Marketers, Product Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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