Mixed Reviews for Koinly: Praise for Customer Service and Expert Reviews, Some Issues Reported
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Koinly Feedback Report: Insights to Drive Decisions

Mixed Reviews for Koinly: Praise for Customer Service and Expert Reviews, Some Issues Reported

Koinly receives mixed reviews, with praise for its customer service, user-friendly interface, and expert review services. Some users highlight issues with unexpected errors, slow responses, and syncing problems with certain wallets. Overall, Koinly is recommended for its comprehensive crypto tax reporting and support for a wide range of exchanges and wallets.

Best for
  • Tax Professionals
  • Crypto Traders
  • Financial Analysts
  • Software Developers
  • Product Managers

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Custom Date - Oct 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Does koinly contact you about bitcoin

    Does koinly contact you about bitcoin? My grandad has been gave multiple phone calls saying he has so much in this account but he had to deposit £450 to reactivate account for him to withdraw the money there am wondering if this is a scam or not

    Sentiment
    • Negative
    Content
    • Trustworthiness
    Mar 04, 2024
  • es un timo me estan ofreciendo informes…

    es un timo me estan ofreciendo informes de una cartera que no tengo y con un saldo supuesto de 105k euros, eso si hay que pagar 500€ para poder obtener los 105Kun timo de manual

    Sentiment
    • Negative
    Content
    • Trustworthiness
    Mar 04, 2024
  • Exceptional service

    Exceptional service! I got myself into trouble and they got me out. Great product and great service. Will definitely continue to use Koinly.

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Feb 27, 2024
  • User experience is continually growing and support staff is very knowledgeable.

    I've communicated with several different Support people through the years, and Koinly really seems to be growing by providing a better user experience in the app, and good customer support staff who are very knowledgeable and prompt.

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Feb 07, 2024
  • Great customer service!

    The agents at Koinly are so helpful and understanding! Their patience with a non techie like me is also admirable. Thank you Koinly! I only wish there was a phone customer service line as email is often slower than desired.

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Feb 04, 2024
  • Great customer support

    Great customer support. I have had several problems with my transactions but Artijoms has been very helpful and solved the issues for me.

    Sentiment
    • Positive
    Content
    • Technical Support
    Jan 24, 2024
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Sentiment Analysis (of 30 reviews)
78 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Koinly  based on online reviews collected from Trustpilot. The analysis helps Tax Professionals, Crypto Traders, Financial Analysts, Software Developers, Product Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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