Mixed Reviews for TaxSlayer: Easy to Use but Beware of Hidden Fees & Support
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TaxSlayer receives mixed reviews from users. While many appreciate its ease of use and detailed platform, some criticize hidden fees and lack of responsiveness from customer support. Users also mention issues with state tax filings, unexpected charges, and discrepancies in tax calculations. Despite positive aspects like user-friendly navigation and helpful tech support, concerns about pricing, transparency, and accuracy raise doubts among customers.
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You manipulated me into paying for my taxes when they should've been free. I'm sure this is an integral part of your business and it comes as no surprise. I am still infuriated.
Sentiment
Negative
Content
Unexpected Charges
Apr 23, 2024
Sneaky charges
The service worked well enough and was easy to use but the sneaky charges are a big problem! I was not informed until I had already completed my taxes that there were aspects of my tax return that required I pay a fee. I thought taxslayer was better than Intuit in terms of being transparent about fees but it turns out tax slayer does the same sneaky stuff.
Sentiment
Negative
Content
Unexpected Charges
Apr 23, 2024
It is easy To Navigate and the system…
It is easy To Navigate and the system shows you where the mistake is and shows you pictorially where to find the Numbers you are looking for.
Sentiment
Positive
Content
User-Friendly Interface
Apr 20, 2024
Good product if a bit overpriced
I've used Tax Slayer for 3 years and feel it is a better product compared to similar products I've used in the past. The price is a bit steep, but unfortunately it costs to file your taxes unless you do them on paper yourself. I would give it five stars, but the price is a bit steep so it goes down to four stars. The assistance provided was adequate but not outstanding. Thanks.
Sentiment
Positive
Content
Cost and Pricing
Apr 20, 2024
Had to manually enter all 1099-M stock…
Had to manually enter all 1099-M stock trades into their platform, then they had to audaciously to charge me $42 when they advertised as "free." They advertised "standard" service at $37 this year.Let's hope the IRS free file systems come online nationwide soon.Thank you for your service veteran... now pay us until you die!
Sentiment
Negative
Content
Unexpected Charges
Apr 20, 2024
I was overcharged
I was overcharged. The company said I was claiming the Earned Income Tax Credit, which I do not qualify for (and indicated so on my tax return). I reached out to support asking to downgrade my package, and they did not.
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This page displays purchase options and a preview of the customer feedback analysis report for TaxSlayer based on online reviews collected from Trustpilot. The analysis helps Tax Professionals, Financial Analysts, Product Managers, Customer Experience Specialists, Marketing Strategists to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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