H&M App Faces Major User Frustration Due to Freezing Issues
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H&M App Faces Major User Frustration Due to Freezing Issues

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The H&M app has received numerous negative reviews primarily due to frequent freezing issues, particularly on iPads. Users report being unable to scroll through products or browse effectively, which hampers their shopping experience. Many customers express frustration over the app's poor performance, claiming it's become nearly unusable since the last update. Despite attempts to reinstall or reach out for support, the problems persist, leading to a decline in user trust and alternative shopping choices. Features such as filtering and product reviews are also cited as lacking, with users hoping for a resolution to these ongoing issues.

Source: App Store Reviews of H&M

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Customer Feedback Analysis of H&M

Uncover critical insights with our H&M App user feedback report. Address freezing issues & improve customer satisfaction.

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Custom Date - May 18, 2025
Popular Phrases (limited preview)
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Featured Content
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  • New update

    I can’t order anything as my phone can’t support the 16 new update

    Sentiment
    • Negative
    Content
    • Compatibility Concerns
    Apr 21, 2025
  • keeps glitching

    it keeps freezing and saying content unavailable very bad

    Sentiment
    • Negative
    Content
    • App Freezing Issues
    Apr 11, 2025
  • iPad app

    App freezes when opened on iPad. Please update app to fix this!

    Sentiment
    • Negative
    Content
    • App Freezing Issues
    Apr 05, 2025
  • App is broken

    App just freezes the second you try and scroll. Been broken for around 2 months now.

    Sentiment
    • Negative
    Content
    • App Freezing Issues
    Apr 03, 2025
  • App not working

    Have tried uninstalling a reinstalling but app just freezes!

    Sentiment
    • Negative
    Content
    • App Freezing Issues
    Apr 02, 2025
  • Incompatible with iPad

    Every time I use on my iPad the screen freezes, very frustrating!

    Sentiment
    • Negative
    Content
    • App Freezing Issues
    Mar 29, 2025
  • See All Reviews
Sentiment Analysis (limited preview)
-100 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for H&M based on online reviews collected from App Store. The analysis helps Retail Managers, App Developers, User Experience Designers, Marketing Analysts, Customer Service Representatives to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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