Mixed Reviews for H&M App: Easy Shopping but Slow Delivery and Technical Issues
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Mixed Reviews for H&M App: Easy Shopping but Slow Delivery and Technical Issues

In-Depth Analysis of H&M App Customer Feedback

The H&M app receives mixed reviews with customers appreciating the easy and fast shopping experience, but expressing frustration over slow delivery times, technical issues, and limited features like favoriting items and leaving reviews. Users also mention difficulties in checking out, slow shipping, and problems with payment services like Klarna. Despite positive aspects like free delivery, quality products, and user-friendly navigation, the app still needs improvements in various areas to enhance customer satisfaction and loyalty.

Source: App Store Reviews of H&M - we love fashion

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Customer Feedback Analysis of H&M - we love fashion

Explore our in-depth H&M app review analysis. Uncover insights on shopping, delivery, and more to drive business strategy.

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Custom Date - Mar 21, 2025
Popular Phrases (limited preview)
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  • Klarna took my money

    Klarna took my money but order didn’t go through. Had to pay in full because when I tried again it said my max amount of money to spend has been spent which is weird

    Sentiment
    • Negative
    Content
    • Payment and Checkout Experience
    Sep 10, 2023
  • Best site

    Just love shopping with H&M so easy and quick. Would highly recommend it

    Sentiment
    • Positive
    Content
    • Easy Shopping Experience
    Jul 08, 2021
  • Shop at H&M!

    Great app, easy to use and buy online! Also great shop!

    Sentiment
    • Positive
    Content
    • Delivery Service
    Mar 24, 2021
  • Shopping as it should be

    Simple, fun and fast - quality fashionable and functional products at affordable prices.

    Sentiment
    • Positive
    Content
    • Product Quality and Variety
    Jan 19, 2021
  • Broken

    App won’t work for me, can’t get in online just brings me to my app. 3 days I want to order and since I downloaded it dose not work

    Sentiment
    • Positive
    Content
    • Technical Issues
    Sep 22, 2020
  • Great app

    Love this app, my favorite retail app. Great goods, super reviews. Easy refunds and altogether just worth having it on your phone.

    Sentiment
    • Positive
    Content
    • Customer Service
    Sep 20, 2020
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Sentiment Analysis (limited preview)
10 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for H&M - we love fashion based on online reviews collected from App Store. The analysis helps Retail Managers, Marketing Professionals, Product Developers, Customer Experience Strategists, E-Commerce Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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