Mixed Reviews for H&M App: Easy Shopping but Slow Delivery and Technical Issues
In-Depth Analysis of H&M App Customer Feedback
The H&M app receives mixed reviews with customers appreciating the easy and fast shopping experience, but expressing frustration over slow delivery times, technical issues, and limited features like favoriting items and leaving reviews. Users also mention difficulties in checking out, slow shipping, and problems with payment services like Klarna. Despite positive aspects like free delivery, quality products, and user-friendly navigation, the app still needs improvements in various areas to enhance customer satisfaction and loyalty.
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Klarna took my money but order didn’t go through. Had to pay in full because when I tried again it said my max amount of money to spend has been spent which is weird
Sentiment
Negative
Content
Payment and Checkout Experience
Sep 10, 2023
Best site
Just love shopping with H&M so easy and quick. Would highly recommend it
Sentiment
Positive
Content
Easy Shopping Experience
Jul 08, 2021
Shop at H&M!
Great app, easy to use and buy online! Also great shop!
Sentiment
Positive
Content
Delivery Service
Mar 24, 2021
Shopping as it should be
Simple, fun and fast - quality fashionable and functional products at affordable prices.
Sentiment
Positive
Content
Product Quality and Variety
Jan 19, 2021
Broken
App won’t work for me, can’t get in online just brings me to my app. 3 days I want to order and since I downloaded it dose not work
Sentiment
Positive
Content
Technical Issues
Sep 22, 2020
Great app
Love this app, my favorite retail app. Great goods, super reviews. Easy refunds and altogether just worth having it on your phone.
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Frequently Asked Questions About Customer Feedback Analysis Reports
What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for H&M - we love fashion based on online reviews collected from App Store. The analysis helps Retail Managers, Marketing Professionals, Product Developers, Customer Experience Strategists, E-Commerce Specialists to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Can I have this research report with more reviews?
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Introduction
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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