Users Express Frustration with Resy App for Various Issues and Lack of User-Friendly Features
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Users Express Frustration with Resy App for Various Issues and Lack of User-Friendly Features

Resy app users express frustration with various issues such as map not showing restaurants, cancellations due to bot detection, poor user interface, difficulty in making reservations, and lack of filtering options. Bots booking reservations, inability to log in or create new accounts, and glitches are also mentioned. Users compare Resy unfavorably with OpenTable and express disappointment with recent app updates. The app is criticized for limited search capabilities, lack of information on restaurants, and scrambled display on iPad. Overall, users find Resy's app experience lacking and prefer alternative options.

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  • UI/UX Designers
  • Customer Experience Specialists
  • Restaurant Owners
  • Mobile App Developers

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Horrible graphics

    I wish there were a way to add a screenshot
    It’s all scrambled on the iPad app.
    The keyboard covers the dates etc. They run on top of each other
    I deleted it and downloaded again- no use

    Sentiment
    • Negative
    Content
    • User Interface
    Dec 06, 2023
  • App needs a revamp

    This app is not good. Not user friendly, also not synced with the Resy website.
    Why can’t you create a decent app in 2023? The association with Amex fine dining makes it sound that the service is impeccable, but you need to go to the website or call Amex.

    Sentiment
    • Negative
    Content
    • App Functionality
    Dec 04, 2023
  • Horrible app

    It doesn’t show anything in the map within the app even though there are a lot of restaurants when searched online on the Resy website

    Sentiment
    • Negative
    Content
    • Map Functionality
    Dec 01, 2023
  • Filter Map to Hit List

    The app is generally pretty good, but I should be able to filter the map to locations saved on my Hit List. It’s also not super clear which locations are part of Global Dining Access, even if there’s nothing available for when I’m looking for, I wish I could see all of the participating restaurants in my area.

    Sentiment
    • None
    Content
    • User Interface
    Nov 25, 2023
  • Open table and google are way better

    Constantly has glitches. Sometimes it doesn’t allow you to search by area. It always resets the moment you move to a different area. Shocked by how poor of an app this is.

    Sentiment
    • Negative
    Content
    • App Functionality
    Nov 24, 2023
  • Cannot book two reservations same day

    This app is rubbish as it doesn’t allow users to book reservations within 2.5 hours window. Sometimes I just want to book a reservation for dinner and a bar for drink after dinner but it won’t allow you to do so. At least it should tell you what time interval is allowed if two reservations is too close.

    Sentiment
    • Negative
    Content
    • Reservation Experience
    Nov 22, 2023
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Sentiment Analysis (of 30 reviews)
-90 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for ‎Resy based on online reviews collected from App Store. The analysis helps Product Managers, UI/UX Designers, Customer Experience Specialists, Restaurant Owners, Mobile App Developers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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