Mixed Reviews for McDonald's App: Order Accuracy, App Functionality, Customer Service Highlighted
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Mixed Reviews for McDonald's App: Order Accuracy, App Functionality, Customer Service Highlighted

McDonald's App Review Analysis: Unveil Customer Insights

The online reviews for McDonald's app are mixed, highlighting issues with order accuracy, app functionality, and customer service. Customers mention problems with orders not being fulfilled, app crashes, difficulties in changing locations, and lack of responsiveness from customer service. On the positive side, some users appreciate the convenience, good deals, and free items offered by the app. However, concerns about fund allocation and political affiliations also emerge. Overall, while there are complaints about technical glitches and service quality, some customers praise the freshness of the food and customer service received.

Source: App Store Reviews of McDonald's

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Customer Feedback Analysis of McDonald's

Uncover insights from McDonald's app reviews on order accuracy, app functionality, and more with our analysis report.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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  • Thank You For Making Me Never Eat McDonald’s Again!

    Genuinely find it hilarious that there’s no way to leave negative feedback within the app. Ronald’s got 505 E Colfax to thank for this one star 👍 Not that anyone cares.

    Sentiment
    • Negative
    Content
    • Political Concerns
    Apr 23, 2024
  • Supports genocide

    Many little kids are dying and mc Donald’s funds Israel when they are the ones killing the Palestinian babies? I used to always get mc Donald’s, but since I found out they been funding Israel i stopped getting mc Donald’s and I started to boycott them. WE DO NOT SUPPORT GENOCIDE!

    Sentiment
    • Negative
    Content
    • Political Concerns
    Apr 22, 2024
  • It works

    My only issue is with the waiting time. I would like to pick my food off the counter the second I enter the store that’s why I place my order an hour ahead. The constant tracking is no bueno.

    Sentiment
    • Positive
    Content
    • Speed of Service
    Apr 22, 2024
  • Never get my rewards

    I go thru the mobile app and I never get the deals. It is so frustrating and I contact your customer service and never get any answers. I like McDonald’s but I think your app is a farce.

    Sentiment
    • Negative
    Content
    • App Functionality
    Apr 22, 2024
  • Effective, but layout could be better

    This app works just about every time I use it, but the layout is weird where the fonts and pictures are small.

    Sentiment
    • Positive
    Content
    • App Functionality
    Apr 22, 2024
  • Can’t combine points

    App is a gimmick how can I not combine coupons with the points that I earned if I have accumulated thousands of points with my money I should be able to use all of them to redeem multiple items . Chick fila app doesn’t limit you to one redeemable item at a time that’s a scam this needs to be fixed

    Sentiment
    • Negative
    Content
    • App Functionality
    Apr 22, 2024
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0 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for McDonald's based on online reviews collected from App Store. The analysis helps Market Researchers, Mobile App Developers, Customer Experience Managers, Brand Strategists, Restaurant Owners to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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