Rivian App Review: Room for Improvement but Enhances Ownership Experience
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Rivian App Review: Room for Improvement but Enhances Ownership Experience

The Rivian app has room for improvement, with users experiencing issues with charging stats, remote access, and reliability. Some users also express the need for features like scheduling and Apple Watch support. However, the app is praised for its UI and continuous updates. While there are some bugs and limitations, overall, it enhances the experience of owning a Rivian vehicle.

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  • Customer Experience Specialists
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Custom Date - Jun 20, 2024
Featured Content
  • Love the app. Waiting for an Apple Watch app

    Great app works like suggested and always adding enhancements making for a luxurious experience owning a Rivian.

    Sentiment
    • Positive
    Content
    • Improvements and Updates
    Oct 03, 2023
  • Great App

    Makes owning the vehicle even more fun. Not perfect and I know it will get better but an excellent start.

    Sentiment
    • Positive
    Content
    • Improvements and Updates
    Sep 13, 2023
  • Fails at waking. Can’t change charge limit.

    Couldn't update limit Try again, or try updating from your vehicle. Slow to work as a key often. Then sometimes overzealous unlocking. App is good overall but seems to have major communication flaw. Hoping app or Rivian update eventually improves responsiveness.

    Sentiment
    • None
    Content
    • Communication Issues
    Aug 16, 2023
  • App has all the basics done well

    A working app that is fairly intuitive is always amazing!

    Needs to expand into widgets and features to allow actions and views from the phone’s home screens for most utilized functions to greatly enhance the user’s experience.

    Sentiment
    • Positive
    Content
    • Improvements and Updates
    Aug 04, 2023
  • Incremental improvement

    Need to be able to access via the app: 1. HomeLink to open garage, GearGuard cameras live view, current state to show if doors are open, windows/frunk/tailgate are open like Tesla has. Right now remote controls are very basic/limited.

    Sentiment
    • Positive
    Content
    • Missing Features
    Jul 26, 2023
  • Please fix remote functions

    I’ve owned my R1T less than 2 weeks and the remote access works maybe 50% of the time. Often it’s unable to wake the vehicle to do things like venting or closing the windows. It’s unreliable.

    Sentiment
    • None
    Content
    • Remote Access
    Jul 07, 2023
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Sentiment Analysis (of 30 reviews)
37 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for ‎Rivian based on online reviews collected from App Store. The analysis helps Automotive Product Managers, UI/UX Designers, Customer Experience Specialists, Mobile App Developers, Marketing Strategists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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