TFI Live App Review Summary: Inaccurate Info, Phantom Buses, Poor Usability
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TFI Live Feedback Report: Unveil User Insights & Improve Services

TFI Live App Review Summary: Inaccurate Info, Phantom Buses, Poor Usability

Users express frustration with the TFI Live app, citing inaccurate information, phantom buses, poor usability, and unreliability. Many reviewers highlight the app's failure to provide real-time updates, causing them to miss buses frequently. Complaints range from missing bus services to complex UI/UX and disappearing buses. Overall, users find the app unreliable, uninformative, and not user-friendly, leading to a lack of trust in its data and functionality.

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Custom Date - Apr 14, 2024
Featured Content
  • app not giving correct information was looking to leave stop 744 for Abbey St and continuously showd at 13.55 next h1 bus at 14.44

    Sentiment
    • Negative
    Content
    • Data Input Issues
    Feb 19, 2024
  • busses are never on time like the app shows

    Sentiment
    • Negative
    Content
    • Bus Arrival Reliability
    Feb 15, 2024
  • works as intended. sometimes it's very tedious to select the corect stop on the map.

    Sentiment
    • None
    Content
    • Usability Problems
    Feb 12, 2024
  • Needs to improve and be more reliable for people on the go to and from places. It's 2024 not 1994. TFI Live.

    Sentiment
    • Negative
    Content
    • App Accuracy Issues
    Feb 11, 2024
  • Complex UI/UX compared to all old apps.

    Sentiment
    • None
    Content
    • Usability Problems
    Jan 29, 2024
  • awful interactivity - not intuitive - information not easily retrievable.

    Sentiment
    • Negative
    Content
    • Usability Problems
    Jan 28, 2024
  • See All Reviews
Sentiment Analysis
-77 Net Promoter
Score
Popular Topics
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  • This page displays purchase options and a preview of the customer feedback analysis report for TFI Live based on online reviews collected from Google Play. The analysis helps App Developers, Product Managers, Customer Experience Specialists, Transportation Planners, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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