Dublin Bus Real-Time App Woes
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Dublin Bus App User Feedback Analysis: Key Insights

Dublin Bus Real-Time App Woes

Dublin Bus's real-time app receives consistent negative feedback for inaccurate bus timings, poor usability, and frequent outages. Users express frustration with phantom buses, inaccurate information, and the app's overall unreliability. Many compare it unfavorably to previous versions and suggest improvements like real-time bus tracking. The app's design, lack of intuitive features, and limited usability contribute to user dissatisfaction.

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Custom Date - Sep 08, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Can't access timetables due to being forced to put in specific date and time. Bus eireanns system is far superior. Just copy them, please.

    Sentiment
    • Negative
    Content
    • Missing Features
    Jan 30, 2024

  • Complex UI/UX compared to all old apps.

    Sentiment
    • None
    Content
    • App Design and Usability
    Jan 29, 2024

  • awful interactivity - not intuitive - information not easily retrievable.

    Sentiment
    • Negative
    Content
    • App Design and Usability
    Jan 28, 2024

  • Similar to its predecessor, the inaccuracy of live information, and frequency of outages, make it frustrating to use. Also usability is awful, try adding a favourite stop, good luck!

    Sentiment
    • Negative
    Content
    • App Reliability
    Jan 13, 2024

  • A disaster of an app I have yet to see a bus come at the time this app says it will arrive. Difficult to figure out, not intuitive. I can even work out transport apps on one countries in a foreign language easier than this one. Needs to be thrown away and completely redone.

    Sentiment
    • Negative
    Content
    • App Design and Usability
    Dec 21, 2023

  • The information on this app is different to what is at the station. For example I'm standing here the platform and the app says 2 mins and the station info sign says 4 mins. The app should use the correct information or it's pointless.

    Sentiment
    • Negative
    Content
    • Inaccurate Information
    Dec 19, 2023
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Sentiment Analysis (of 30 reviews)
-67 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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