Dublin Bus App User Feedback Analysis: Key Insights
Dublin Bus's real-timeapp receives consistent negative feedback for inaccurate bus timings, poor usability, and frequent outages. Users express frustration with phantom buses, inaccurate information, and the app's overall unreliability. Many compare it unfavorably to previous versions and suggest improvements like real-time bus tracking. The app's design, lack of intuitive features, and limited usability contribute to user dissatisfaction.
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Can't access timetables due to being forced to put in specific date and time. Bus eireanns system is far superior. Just copy them, please.
Sentiment
Negative
Content
Missing Features
Jan 30, 2024
Complex UI/UX compared to all old apps.
Sentiment
None
Content
App Design and Usability
Jan 29, 2024
awful interactivity - not intuitive - information not easily retrievable.
Sentiment
Negative
Content
App Design and Usability
Jan 28, 2024
Similar to its predecessor, the inaccuracy of live information, and frequency of outages, make it frustrating to use. Also usability is awful, try adding a favourite stop, good luck!
Sentiment
Negative
Content
App Reliability
Jan 13, 2024
A disaster of an app I have yet to see a bus come at the time this app says it will arrive. Difficult to figure out, not intuitive. I can even work out transport apps on one countries in a foreign language easier than this one. Needs to be thrown away and completely redone.
Sentiment
Negative
Content
App Design and Usability
Dec 21, 2023
The information on this app is different to what is at the station. For example I'm standing here the platform and the app says 2 mins and the station info sign says 4 mins. The app should use the correct information or it's pointless.
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