Dublin Bus Real-Time App Woes
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    • Product Managers
    • User Experience Designers
    • Transportation Planners
    • Customer Service Managers
Dublin Bus Real-Time App Woes

Dublin Bus App User Feedback Analysis: Key Insights

Dublin Bus's real-time app receives consistent negative feedback for inaccurate bus timings, poor usability, and frequent outages. Users express frustration with phantom buses, inaccurate information, and the app's overall unreliability. Many compare it unfavorably to previous versions and suggest improvements like real-time bus tracking. The app's design, lack of intuitive features, and limited usability contribute to user dissatisfaction.

Source: Google Play Reviews of TFI Live

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Customer Feedback Analysis of TFI Live

Uncover insights from TFI Live's user feedback. Learn about app performance, user expectations, and improvement areas.

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Custom Date - Dec 27, 2024
Popular Phrases (limited preview)
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  • Can't access timetables due to being forced to put in specific date and time. Bus eireanns system is far superior. Just copy them, please.

    Sentiment
    • Negative
    Content
    • Missing Features
    Jan 30, 2024

  • Complex UI/UX compared to all old apps.

    Sentiment
    • None
    Content
    • App Design and Usability
    Jan 29, 2024

  • awful interactivity - not intuitive - information not easily retrievable.

    Sentiment
    • Negative
    Content
    • App Design and Usability
    Jan 28, 2024

  • Similar to its predecessor, the inaccuracy of live information, and frequency of outages, make it frustrating to use. Also usability is awful, try adding a favourite stop, good luck!

    Sentiment
    • Negative
    Content
    • App Reliability
    Jan 13, 2024

  • A disaster of an app I have yet to see a bus come at the time this app says it will arrive. Difficult to figure out, not intuitive. I can even work out transport apps on one countries in a foreign language easier than this one. Needs to be thrown away and completely redone.

    Sentiment
    • Negative
    Content
    • App Design and Usability
    Dec 21, 2023

  • The information on this app is different to what is at the station. For example I'm standing here the platform and the app says 2 mins and the station info sign says 4 mins. The app should use the correct information or it's pointless.

    Sentiment
    • Negative
    Content
    • Inaccurate Information
    Dec 19, 2023
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Sentiment Analysis (limited preview)
-67 Net Promoter
Score
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Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for TFI Live based on online reviews collected from Google Play. The analysis helps Mobile App Developers, Product Managers, User Experience Designers, Transportation Planners, Customer Service Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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