Mixed Reviews for Fandango App
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Insightful Fandango App User Feedback Analysis Report

Mixed Reviews for Fandango App

Fandango app users express mixed opinions, with some praising its convenience and ease of use, while others criticize its high convenience fees, lack of features, and poor customer service. Complaints include difficulty redeeming older gift cards, inability to store gift card balances, excessive pop-up ads, and denial of refunds for canceled shows. Despite these issues, some users appreciate the ability to purchase tickets easily and choose their seats. However, many users express frustration with the app's bugs, lack of support for seniors, and high service fees.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • App is buggy

    App is buggy and the company doesn’t even care. I contacted their support and was told they are not going to fix the infinite login loop in the app when trying to view rewards points. I’m sure the developers are probably not even aware of this issue as the support doesn’t seem to want to do anything to fix it.

    Sentiment
    • Negative
    Content
    • App Usability
    Jan 15, 2024
  • Bad customer service, not a honest company

    I been using the app for a long time! But today have to delete it and never use it again! I book my ticket and 45 minutes before show time, I got a call to work as emergency! I went on the app cancel it, got a note from them the refund will be credited back to my account! The next day I went to book a movie trying to use the credit, it was not there! I call them and they say I didn’t cancel my movie before time therefore I lost my tickets! I told them I did cancel it 45 minutes my showtime! And they refused to refund me the money! I work hard for my money! It’s really sad how big company like this deal handling the situation! Especially for a royal customer that been with them for a long time!!

    Sentiment
    • Negative
    Content
    • Refund and Cancellation
    Jan 15, 2024
  • Used to be great

    I just opened it to check out movie times and I have to dismiss back to back pop up ads for movies I’m trying to already see the times for! Why!?????? Stop with all the clutter and get back to what you used to be. Why shove ads as pop ups for movies that I’m trying to go see what the movie times are! Stupid greedy programming

    Sentiment
    • Negative
    Content
    • Ads and Promotions
    Jan 14, 2024
  • Less advertisement!!

    Takes forever to get to screen for which movie to see and to purchase a ticket.

    Sentiment
    • Negative
    Content
    • App Usability
    Jan 13, 2024
  • Books Tickets So Easily

    What I most appreciate is how easy it is to click, pick and purchase a ticket without all the extra drama of other sites that email tickets you have to printout. I simply pay and it downloads to my wallet. Done!

    Sentiment
    • Positive
    Content
    • App Usability
    Jan 12, 2024
  • Easy purchasing

    Love I can pick my seats and pay on the app. Used twice this last month and it’s been great!!

    Sentiment
    • Positive
    Content
    • Ticket Booking Experience
    Jan 04, 2024
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Sentiment Analysis (of 30 reviews)
7 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for ‎Fandango - Get Movie Tickets based on online reviews collected from App Store. The analysis helps Digital Marketers, Product Managers, Customer Experience Specialists, UX/UI Designers, Business Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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