Fandango app users express mixed opinions, with some praising its convenience and ease of use, while others criticize its high convenience fees, lack of features, and poor customer service. Complaints include difficulty redeeming older gift cards, inability to store gift card balances, excessive pop-up ads, and denial of refunds for canceled shows. Despite these issues, some users appreciate the ability to purchase tickets easily and choose their seats. However, many users express frustration with the app's bugs, lack of support for seniors, and high service fees.Best for
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App is buggy and the company doesn’t even care. I contacted their support and was told they are not going to fix the infinite login loop in the app when trying to view rewards points. I’m sure the developers are probably not even aware of this issue as the support doesn’t seem to want to do anything to fix it.
I been using the app for a long time! But today have to delete it and never use it again! I book my ticket and 45 minutes before show time, I got a call to work as emergency! I went on the app cancel it, got a note from them the refund will be credited back to my account! The next day I went to book a movie trying to use the credit, it was not there! I call them and they say I didn’t cancel my movie before time therefore I lost my tickets! I told them I did cancel it 45 minutes my showtime! And they refused to refund me the money! I work hard for my money! It’s really sad how big company like this deal handling the situation! Especially for a royal customer that been with them for a long time!!
I just opened it to check out movie times and I have to dismiss back to back pop up ads for movies I’m trying to already see the times for! Why!?????? Stop with all the clutter and get back to what you used to be. Why shove ads as pop ups for movies that I’m trying to go see what the movie times are! Stupid greedy programming
Takes forever to get to screen for which movie to see and to purchase a ticket.
What I most appreciate is how easy it is to click, pick and purchase a ticket without all the extra drama of other sites that email tickets you have to printout. I simply pay and it downloads to my wallet. Done!
Love I can pick my seats and pay on the app. Used twice this last month and it’s been great!!
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