Mixed Feedback for Hoff App: Detailed Catalog vs. Poor Service & Technical Glitches
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In-Depth Analysis of Hoff App User Feedback

Mixed Feedback for Hoff App: Detailed Catalog vs. Poor Service & Technical Glitches

Mixed reviews for the Hoff: мебель и товары для дома app. Users appreciate the detailed catalog and offline availability but criticize the poor customer service, technical glitches, and unexpected additional charges. Complaints include slow performance, lack of communication regarding orders, and misleading notifications. Despite some positive feedback on the application's features, issues like delayed information processing and irritating ads contribute to user dissatisfaction.

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Custom Date - Oct 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Каждый день присылать уведомления - это ненормально!

    Sentiment
    • Negative
    Content
    • App Functionality
    Dec 23, 2021

  • Очень лагучее приложение. Запускается через раз, падает посреди выбора товара, подменяет адрес в процессе оформления. Потом перезванивает менеджер и все заново переспрашивает.

    Sentiment
    • None
    Content
    • App Functionality
    Dec 19, 2021

  • через сайт показывает, что заказ есть. через приложение показывает, что заказа нет. но даже через сайт нельзя посмотреть адрес и сроки доставки.

    Sentiment
    • Negative
    Content
    • Order Processing
    Dec 15, 2021

  • Не могу зайти а приложение, пишет обновите, а установлена самая последняя версия с сайта.

    Sentiment
    • Negative
    Content
    • Technical Issues
    Nov 27, 2021

  • Приложение перестало работать, после открытия всплывает окошко "нет соединения с сервером", при попытках повторить ничего не происходит, выход/вход так же - не помогает.

    Sentiment
    • Negative
    Content
    • Technical Issues
    Nov 22, 2021

  • Твари! Нигде не написано что дополнительно цена выростет на 1000 рублей из за того что нет подьезда ко входу в здание! Просто мошеники, никому не советую! Выбрал все доступные услугу что бы не компосировали мозг в итоге цена выросла! Знал бы что так будет заказал бы в икее!

    Sentiment
    • Negative
    Content
    • Pricing Transparency
    Nov 20, 2021
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Sentiment Analysis (of 30 reviews)
-27 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Hoff: мебель и товары для дома based on online reviews collected from Google Play. The analysis helps Market Analysts, Product Managers, Customer Service Directors, UX/UI Designers, Retail Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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