Mixed Reviews & User Suggestions for Mercado Libre
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  • Who is this report for?
    • E-commerce Managers
    • Product Developers
    • Customer Service Directors
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Mixed Reviews & User Suggestions for Mercado Libre

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Mixed reviews for Mercado Libre: Compras Online with users praising its variety of products, delivery speed, and app usability, while others express frustrations with login issues, account suspensions, and inefficient customer service. Complaints range from technical glitches, slow responses for refunds, to strict verification processes. Some users appreciate the platform's efficiency in resolving orders and helping their family's budget. Suggestions include improving user interface, payment options, and implementing features from other global e-commerce apps like eBay.

Source: App Store Reviews of Mercado Libre: Compras Online

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Customer Feedback Analysis of Mercado Libre: Compras Online

Insightful analysis of Mercado Libre customer feedback uncovering usability, service, and technical challenges.

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Custom Date - Mar 06, 2025
Popular Phrases (limited preview)
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  • Awful

    Unable to login to account even after verifying with email address, it uses Google Authenticator but unable to access due to phone number in account is a land line!! 😡😡😡

    Sentiment
    • Negative
    Content
    • Login Difficulties
    Feb 29, 2024
  • Melhor e-commerce do mundo

    Variedade de produto, velocidade na entrega, incrível usabilidade do app, atendimento nota mil.

    Sentiment
    • Positive
    Content
    • User Experience
    Feb 29, 2024
  • Lo peor

    Pregunta 10 veces el nombre.todas las tarjetas las rechaza súper mal diseñada para tener tanto tiempo. Poco amigable y llega un punto donde ya no quiero pautar nada

    Sentiment
    • Negative
    Content
    • User Experience
    Feb 25, 2024
  • Aborta cada vez que hago una pregunta

    El último release no sirve. Cada vez que hago una pregunta me bota de la aplicación, tengo que hacer de nuevo la búsqueda, aplicar los filtros y retomar donde iba. Una total absoluta pérdida de tiempo.

    Sentiment
    • Negative
    Content
    • Technical Issues
    Feb 23, 2024
  • App nada amigable

    No deja listar y ver estado de todo lo que vendes. Piden códigos para listar que en eBay u otros lados no piden. Por que no copian la app de eBay de ddejan comprar y vender en todo el mundo ? Medios de pago podria ser paypal o tarjeta de crédito
    Muy limitada

    Sentiment
    • Negative
    Content
    • Payment Methods
    Feb 23, 2024
  • Worst Customer Service Ever

    Honestly one transaction and it’s been terrible. I had a manufacture defect with the product and the actual store has been very responsive but the people from the app have taken longer than 3 months to resolve an ID verification issue to give me a refund yet the ID verification wasn’t required for me to make a purchase. Apparently still waiting for them to fix an IT issue - whatever the case is, I still don’t have a resolution but it has consumed way too much of my time for a simple return.

    Sentiment
    • Negative
    Content
    • Technical Issues
    Feb 21, 2024
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Sentiment Analysis (limited preview)
-7 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for Mercado Libre: Compras Online based on online reviews collected from App Store. The analysis helps E-commerce Managers, Product Developers, Customer Service Directors, Market Researchers, UX/UI Designers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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