Mixed Customer Feedback on Trendyol: Ease of Use vs. Delivery Concerns
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Exclusive Insight: Trendyol Customer Feedback Analysis

Mixed Customer Feedback on Trendyol: Ease of Use vs. Delivery Concerns

Customers have mixed opinions about Trendyol, with some praising the app's ease of use and product variety, while others complain about issues like delivery problems, unresponsive customer service, and concerns over product authenticity. Despite positive experiences with timely and intact deliveries, some users express frustration with technical glitches, communication difficulties, and the lack of effective support in resolving disputes or inquiries. Overall, the platform's credibility and reliability are questioned due to instances of poor service and perceived lack of seller accountability.

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • LİNK

    Atılan kimi linkler kesinlikle açılmıyor Trendyol uygulamam güncellenmesine rağmen açamıyorum maalesef

    Sentiment
    • Negative
    Content
    • App Functionality
    Apr 22, 2024
  • Müşteri memnuniyeti

    Sistem kolay, iade kolaylığı güzel, rahatt alışveriş kolaylığı var… Ayrıca müşteri memnuniyeti nin önemsenmesi çok hoş.

    Sentiment
    • Positive
    Content
    • Satisfaction with Shopping Experience
    Apr 22, 2024
  • Arayüz

    1 yıldız verdim kendi kendine 2 yıldız yaptı. Vah be. Uygulamanın içi sekmeleri ürün gösterimi berbat . Mecburen kullanıyoruz

    Sentiment
    • Negative
    Content
    • App Functionality
    Apr 22, 2024
  • İphone 6

    Trendyol yemek çalışmıyor, müşteri kaybettiniz, 5 aydır sipariş veremedim

    Sentiment
    • Negative
    Content
    • Product Delivery
    Apr 22, 2024
  • Tefity

    Aşırı memnun kaldım, cildime çok iyi geldi. Tavsiye ederim.

    Sentiment
    • Positive
    Content
    • Product Quality
    Apr 22, 2024
  • Kaliteli ve güvenli hizmet

    Kargom zamanında ve sağlam olarak geliyor mama için tek güvendiğim yer

    Sentiment
    • Positive
    Content
    • Product Delivery
    Apr 22, 2024
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Sentiment Analysis (of 30 reviews)
20 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Trendyol: Fashion & Trends based on online reviews collected from App Store. The analysis helps Market Researchers, E-commerce Managers, Product Managers, Customer Service Directors, Brand Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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