The Need for English Language and Better Support in Trendyol Shopping App
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The Need for English Language and Better Support in Trendyol Shopping App

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The reviews express the need for an English language option in the shopping app Trendyol. Users from different countries, including Saudi Arabia and Turkey, complain about the language barrier. Some reviewers also mention issues with shipping and customer support. However, others appreciate the app's variety of products and good quality. The high prices and lack of response from the support team are also mentioned. Overall, users urge the addition of English language support and better customer service.

Source: App Store Reviews of ‎Trendyol - Online Alışveriş

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Customer Feedback Analysis of ‎Trendyol - Online Alışveriş

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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  • المملكة العربية السعودية الجوف - سكاكا - زلوم

    جودة المنتج ممتازة ساقوم بطلب مقاس 42

    Sentiment
    • Positive
    Content
    • Product Quality
    Sep 20, 2023
  • لماذا

    لماذا لايوجد قسم المنزل وقسم الأطفال في السعوديه

    Sentiment
    • Negative
    Content
    • App Functionality
    Aug 17, 2023
  • عاااااجل

    نرجو ان يكون هناك خيار اللغه العربيه واضافة دول الخليج

    Sentiment
    • Positive
    Content
    • Language Options
    Jun 27, 2022
  • English please

    It’s weird to ask in 2022 to put Englsh language to this app please not everyone speak Turkish

    Sentiment
    • Positive
    Content
    • Language Options
    Mar 12, 2022
  • Borçlusunuz

    Trendyol bana 500 tl borçlu... hala izahĹ bekliyorum ve Trendyol asistandan bir cevap almadĹm!!!

    Sentiment
    • Positive
    Content
    • Customer Support
    Sep 16, 2021
  • Language

    Please add English language. We need it’s language in order to use the app.

    Sentiment
    • None
    Content
    • Language Options
    Jan 12, 2021
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Sentiment Analysis (limited preview)
10 Net Promoter
Score
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Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for ‎Trendyol - Online Alışveriş based on online reviews collected from App Store. The analysis helps Retail Consultants, E-commerce Managers, Customer Experience Strategists, Market Researchers, Product Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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