Challenges and Frustrations: Analyzing Reviews for FLO App
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    • App Developers
    • Customer Experience Managers
    • Product Managers
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Challenges and Frustrations: Analyzing Reviews for FLO App

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FLO app users express frustration with language settings, slow performance, sign-up issues, and shopping difficulties. Complaints include order details missing, payment problems, misleading promotions, and technical glitches. Customers highlight difficulties in adding items to the cart and completing purchases, leading to negative experiences. Some users criticize the application for its confusing interface, lack of English support, and unresponsive customer service. Overall, the reviews indicate a range of challenges affecting user satisfaction and trust in the FLO app.

Source: Google Play Reviews of FLO

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Customer Feedback Analysis of FLO

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Custom Date - Mar 06, 2025
Popular Phrases (limited preview)
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  • hayatınızda kullanabileceğiniz en kötü alışveri sitesi ve firması 2 kez alışveriş yaptım ilkinde ürünü getirmediler şikayetvere yazınca çözdüler sorunu 2. siparişimde ise büyük numara söylemiştim (sitesindeki ayak numarasına göre sipariş etmiştim) mağazada olmadığı için değişim yapamayız değiştirmek istiyorsan farkı ödemen gerek(indirimden almıştım) dediler nunara değişimi için niye fark ödüyorum. 3. alışverişim ise aslında gerçekleşmedi kampanya dönemi sipariş ettim ve siparişi kabul etmedi

    Sentiment
    • Negative
    Content
    • Order and Delivery
    Nov 17, 2023

  • Burası Türkiye'nin en kötü online mağazası. Birkaç dakika sonra siparişi iptal ettim. Ve şimdi 15 gün geçmesine rağmen param iade edilmedi. Uygulama çok kafa karıştırıcı. Sepete bir şey koyuyorum, sonra silmeye karar verdiğimde sepet gitmiyor. Ve satın alma menüsünde görünüyor. Üstelik faturada indirim öncesi fiyatı gösteriyor. Neden?! Daha fazla ödemem gerektiğini düşündüm. Bu sadece kötü, kötü, kötü. Bir daha asla.

    Sentiment
    • Negative
    Content
    • Shopping Experience
    Sep 04, 2023

  • Even after the update the big persists. I can't include picture nor choose the number of items I wish to return.

    Sentiment
    • Negative
    Content
    • App Functionality
    Sep 01, 2023

  • I'm South African, may I use English translation for my FLO app.

    Sentiment
    • Positive
    Content
    • Language Preference
    Jul 15, 2023

  • This app is so Bad last week l bought New shoes but shoes is not çome me yet

    Sentiment
    • Negative
    Content
    • Order and Delivery
    Jun 15, 2023

  • Trendyol yaziyorum reklam almislar ustte cikiyorlar yanlislikla indirdim birde bos uygulama

    Sentiment
    • Negative
    Content
    • Shopping Experience
    Jun 07, 2023
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Sentiment Analysis (limited preview)
-46 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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About Customer Feedback Analysis Reports

  • This page displays purchase options and a preview of the customer feedback analysis report for FLO based on online reviews collected from Google Play. The analysis helps App Developers, Customer Experience Managers, Product Managers, Marketing Professionals, E-commerce Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 30 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

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