Mixed Reviews for Borzo: Parcel Delivery App
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Mixed Reviews for Borzo: Parcel Delivery App

Gain Insights from Borzo Delivery App User Feedback

The reviews for Borzo: Parcel Delivery App are mixed with many users complaining about the app's slow courier assignment, late deliveries, unresponsive customer support, and rude delivery partners. Some customers faced payment issues and lack of refunds. Despite some positive feedback on the app's service quality and options, the overall sentiment is negative due to the poor customer experience, delays, and communication problems.

Source: Google Play Reviews of Borzo: Parcel Delivery App

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Customer Feedback Analysis of Borzo: Parcel Delivery App

Unlock insights from Borzo app feedback with our comprehensive analysis on service quality, delays, and customer support issues.

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Custom Date - Dec 30, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Real time tracking and online payment option are not available

    Sentiment
    • None
    Content
    • App Functionality Issues
    Aug 01, 2024

  • Poor app. No delivery guy accepts for hours.

    Sentiment
    • Negative
    Content
    • Delayed Delivery
    Aug 01, 2024

  • Worst experience, delivery time 5X delivery partner behaves rudely please go for Porter or Uncle delivery much better option

    Sentiment
    • Negative
    Content
    • Poor Service Experience
    Jul 30, 2024

  • NÃO USEM ESSE APP! Se vocĂȘ tiver qualquer problema, a empresa nĂŁo te fornece uma opção de contato e seu pedido fica perdido.

    Sentiment
    • Negative
    Content
    • Lack of Customer Support
    Jul 30, 2024

  • order bahaut late accept hota hai

    Sentiment
    • Negative
    Content
    • Delayed Delivery
    Jul 30, 2024

  • Worst app, its not assigning any courier from last 1 hour kept on waiting, useless

    Sentiment
    • Negative
    Content
    • App Functionality Issues
    Jul 29, 2024
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Sentiment Analysis (limited preview)
-3 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Borzo: Parcel Delivery App based on online reviews collected from Google Play. The analysis helps Market Research Analysts, Product Managers, Customer Service Executives, User Experience Designers, Business Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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