Mixed Reviews Highlight Strengths and Weaknesses of Uber App
  • 79 users bookmarked
  • Who is this report for?
    • Market Researchers
    • Product Managers
    • Customer Experience Specialists
    • Transportation Consultants
    • Mobile App Developers
Mixed Reviews Highlight Strengths and Weaknesses of Uber App

Unlock Insights: Uber Customer Feedback Analysis Report

The reviews for the Uber app showcase a mix of positive and negative experiences. Many users appreciate the friendly and professional drivers, efficient service, and the app's user-friendly interface. However, there are significant complaints regarding long wait times, driver cancellations, and the app's reliability, particularly in urgent situations. Some users have reported instances of drivers disappearing after booking, leading to dissatisfaction and lost business opportunities. Despite the complaints, a few users commend the app for its safety features and effective transportation solutions. Overall, while Uber has its loyal users who praise its convenience, there are substantial concerns that need addressing to improve user experience.

Source: Google Play Reviews of Uber - Request a ride

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.

Purchased users
27 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!

Customer Feedback Analysis of Uber - Request a ride

Explore in-depth customer feedback on Uber with our report covering driver experience, app usability, and more.

Export
Custom Date - Mar 12, 2025
Popular Phrases (limited preview)
see all >>
Featured Content
see all >>

  • They are no more controlling the amount. Useless app

    Sentiment
    • Negative
    Content
    • App Usability
    Mar 07, 2025

  • What a trash app this has become. Waiting 20 minutes before work for a ride to confirm, then still wait for the driver to decide to move yhoo

    Sentiment
    • Negative
    Content
    • Service Reliability
    Mar 07, 2025

  • Worst experience every time when I am in hurry. Showing drivers available at first and then suddenly disappeared just after booking. If any driver luckily assigned that too cancel the ride after keep me waiting and promise to come on time. Rarely find good drivers. Worst service from Uber and its drivers (a few drivers are good but the number is very low). Just because of this pathetic service I lost an important customer. 2 star just because of those few good drivers.

    Sentiment
    • Negative
    Content
    • Service Reliability
    Mar 07, 2025

  • O app da Uber é muito bom: interface agradável, fácil de usar, adição de pontos de parada, agendamento de viagens, envio de Uber para outras pessoas em nossos contatos, 2 fatores de segurança, além do preço que cabe no nosso bolso. Eu recomendo! Mas, infelizmente, para aqueles que usam celulares modestos (32 GB), não é recomendado, porque o App fica reiniciando sozinho no meio do pedido.

    Sentiment
    • Positive
    Content
    • App Usability
    Mar 07, 2025

  • Always efficient, reliable and quick. Friendly drivers

    Sentiment
    • Positive
    Content
    • Driver Experience
    Mar 07, 2025

  • Very corteous and respectful driver. I truly recommend her for tbe ride. Thanks

    Sentiment
    • Positive
    Content
    • Driver Experience
    Mar 07, 2025
  • See All Reviews
Sentiment Analysis (limited preview)
50 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel, PDF and PowerPoint attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

See a Sample Report Buy Now
One-time purchase without hidden or recurring costs!
Similar Reports

See the similar customer feedback reports based on reviews from Google Play and many other platforms.

  1. BluSmart Cab Service Feedback Analysis: Enhance Your Strategy
    Google Play Reviews 71
  2. Unlock Insights: Uber Customer Feedback Analysis Report
    Google Play Reviews 68
  3. Uber Customer Feedback Analysis: Unveiled Insights
    Google Play Reviews 73
How Kimola Works?
Book a Demo Create a Free Account!
Make the Most of Kimola

Find out how Kimola can improve your feedback analysis process.

Frequently Asked Questions
About Customer Feedback Analysis Reports

  • This page displays purchase options and a preview of the customer feedback analysis report for Uber - Request a ride based on online reviews collected from Google Play. The analysis helps Market Researchers, Product Managers, Customer Experience Specialists, Transportation Consultants, Mobile App Developers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 30 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Google Play and is not associated with or supported by Google Play in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Google Play's terms of use, including copyright regulations, when utilizing the extracted review data.