Tapcheck Trustpilot Reviews Analysis
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Tapcheck Trustpilot Reviews Analysis

Tapcheck receives mixed reviews on Trustpilot. Users appreciate the app's convenience, quick access to paychecks, and responsive customer service. However, some faced issues with delayed responses, double charges, and difficulties in reaching support. Overall, Tapcheck seems to provide a solution for those in need of early pay access, but improvements in customer support and issue resolution are necessary for a better user experience.

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Custom Date - Apr 20, 2024
Featured Content
  • Solved my problem quickly

    Solved my problem quickly. Good customer service

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Feb 22, 2024
  • Tech support will know less than you do about how the process should work

    I was hoping that some of the changes made to app would help improve customer service, but it does not. The moment you have a problem and something doesn't work right you will find that they basically have zero tech support. They have "support" people, but you can't talk to them in real time, only via email, and they are basically just like telemarketers working from a script. Once you submit an issue, you will wait several hours for a response, once it comes it will undoubtedly be a standard response. So if income balance isn't updating or the amount is incorrect (this happens often) the response will always be either that "you're employer allows transfer up to ___% of net pay and you have reached the max amount of transfers this period" or "that the system updates your account daily at ____ time" Never answering the real issue, so you might respond "yes I understand that but my balance hasn't changed in days despite working 4 shifts since the last time it updated properly" or "ok, I understand that the system updates at that time, but its now several hours past that and my balance is the same" and you will never hear back. They don't really understand the system or know how to troubleshoot, they only respond with how the system is supposed to work, which obviously didn't happen properly or we wouldn't be contacting them. Any follow up questions go unanswered until next pay period starts and then it no longer matters as everything resets, keeping you from being able to use the money that should be available to you per the service they claim to provide with no recourse or anybody else to contact. There is no supervisor to contact or transfer to, which is probably why they are unconcerned with whether they actually provide help or resolve the issue at hand. If I had to guess they are contracted employees without any real knowledge of the system or app, just paid to send responses at a flat rate per response. DO NOT RELY ON THIS SERVICE, if your employer chooses them try to find another way if possible, the system glitches all the time and they will not assist you leaving you high and dry in a bind if urgent needs occur

    Sentiment
    • Negative
    Content
    • Customer Service Quality
    Jan 21, 2024
  • Terrible app

    Terrible app ! You can’t get in touch with nobody and they don’t release your funds you have to beg for it DO NOT USE

    Sentiment
    • Negative
    Content
    • Payment Release Time
    Jan 13, 2024
  • A plus

    A plus , best app for getting payment faster.

    Sentiment
    • Positive
    Content
    • Payment Release Time
    Nov 24, 2023
  • The best app to get payment faster

    The best app to get payment faster

    Sentiment
    • Positive
    Content
    • Payment Release Time
    Nov 06, 2023
  • Worst experience ever!!!!!!!!!

    Worst experience ever. I wished I could give zero stars. I used the service once and they took money from me twice. I provided my check stubs as proof and here it is two months later I still don't have my money back. I called multiple times and was on hold for 10 to 15 minutes and still nothing. I'm on hold as I'm typing this review now I'm being told by automatic line please use chat support. I've been trying to get my money back since 08/10/23.

    Sentiment
    • Negative
    Content
    • Payment Release Time
    Oct 12, 2023
  • See All Reviews
Sentiment Analysis
84 Net Promoter
Score
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  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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