Mixed Reviews for Gojek App: Reliability Appreciated, Driver Availability Concerns
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Mixed Reviews for Gojek App: Reliability Appreciated, Driver Availability Concerns

Explore User Insights in Our Comprehensive Gojek Feedback Report

Mixed reviews were found for the Gojek app. Users appreciate the reliability, helpfulness, and cost-effectiveness of the service. However, some encountered issues with finding drivers, unfair procedures for drivers, and blocked accounts. Suggestions to improve include better driver availability in certain areas and fairer pricing. Overall, the app is praised for its assistance in emergencies and reaching remote locations.

Source: Google Play Reviews of Gojek - Transportasi & Makanan

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Customer Feedback Analysis of Gojek - Transportasi & Makanan

Unlock insights with our Gojek Feedback Analysis Report: Discover what users love and areas for improvement.

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Custom Date - Dec 27, 2024
Popular Phrases (limited preview)
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  • Gak jelas, akun gopaylater saya diblokir padahal tidak pernah telat membayar .pelayanan sangat buruk mengecewakan

    Sentiment
    • Negative
    Content
    • Payment Issues
    Mar 10, 2024

  • Pemilihan driver terkadang terlalu jauh dari titik jemput.

    Sentiment
    • Negative
    Content
    • Driver Availability and Response Time
    Mar 10, 2024

  • tolong lah tambahin driver gocar di wilayah kuningan jawa barat,karna sangat susah mencari driver di kuningan jabar.2hari order gocar ga ada yg mau ambil orderan,sangat mengecewakan pedahal di aplikasi ada 3 driver terdekat

    Sentiment
    • Negative
    Content
    • Driver Availability and Response Time
    Mar 10, 2024

  • Alhamdulillah Go-Jek sangat terpercaya dan memuaskan

    Sentiment
    • Positive
    Content
    • Good Service Experience
    Mar 10, 2024

  • Sangat membantu, voucher diskon ongkir bikin hemat

    Sentiment
    • Positive
    Content
    • Discounts and Promotions
    Mar 10, 2024

  • Aplikasi parah harga ga ngotak, terlalu mendewakan konsumen. gila aja argo 14rb yang naik 4 orang

    Sentiment
    • Negative
    Content
    • Fairness towards Drivers
    Mar 10, 2024
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Sentiment Analysis (limited preview)
40 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for Gojek - Transportasi & Makanan based on online reviews collected from Google Play. The analysis helps Market Research Analysts, Product Managers, Customer Service Executives, Business Strategists, Mobile App Developers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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