Blacklane Chauffeur Service Reviews: Mixed Experiences and Key Issues
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Blacklane Chauffeur Service Reviews: Mixed Experiences and Key Issues

The reviews for Blacklane's chauffeur service reveal a mix of experiences, highlighting both positive and negative aspects. Users appreciate the convenience and professionalism of drivers, especially in challenging taxi environments like Italy. However, significant issues arose regarding booking confirmation and driver availability, leading to frustrating situations for passengers who faced delays or no-shows. The app's usability is questioned due to lack of updates and missing features, such as language support and integration with loyalty programs. While some customers praise the reliability, others describe their experiences as inadequate and even fraudulent, resulting in a polarized perception of the service.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Non in lingua italiana

    Purtroppo non ci sta in lingua italiana, quindi immagino che in Italia non serva a nulla. Subito disinstallato.

    Sentiment
    • Negative
    Content
    • Language Support
    Aug 02, 2024
  • Salve vorrei lavorare per voi

    Ho 26 anni sono di Pavia milano

    Sentiment
    • Positive
    Content
    • User Experience
    May 14, 2024
  • Jfk to Queens

    Very good service

    Sentiment
    • Positive
    Content
    • Service Quality
    Feb 01, 2023
  • Does not update for iPhone 5

    App is removed as useless does not any longer update for iOS10 in iPhone 5. Client lost.

    Sentiment
    • Negative
    Content
    • App Functionality
    May 19, 2018
  • Qmiles

    Nell'app non c'è la possibilità di aggiungere in fase di prenotazione della selezione del programma di qmiles di Qatar Airways, potreste aggiungerlo visto che gli altri li avete

    Sentiment
    • Negative
    Content
    • App Functionality
    Mar 12, 2018
  • Gestione prenotazioni

    Facilita di prenotazione, processo servizio senza uguali. Bravi

    Sentiment
    • Positive
    Content
    • Booking Experience
    Oct 02, 2017
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Sentiment Analysis (of 30 reviews)
-8 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Blacklane - Chauffeur Service based on online reviews collected from App Store. The analysis helps Travel and Hospitality Consultants, Customer Experience Managers, Market Research Analysts, Transportation Service Managers, Business Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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