Cabify App Reviews: Pros and Cons of User Experience and Service Quality
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Cabify App Reviews: Pros and Cons of User Experience and Service Quality

The reviews for the Cabify app present a mixed picture, showcasing its user-friendly interface and competitive pricing, particularly in cities like Valencia and Madrid. Users appreciate the professionalism and promptness of drivers, highlighting the app's reliability for transport needs. However, some reviews express dissatisfaction regarding customer service issues, such as billing discrepancies and language barriers. Users also encounter challenges with the app’s functionality, including location updating and payment options. Despite these criticisms, many find Cabify to be an excellent alternative to traditional taxi services and competitors like Uber, especially for families needing child seats. Overall, the app shows potential but may require improvements in technical support and user experience.

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Custom Date - Oct 22, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Semplicemente pessima esperienza

    Sentiment
    • Negative
    Content
    • User Experience
    Apr 23, 2024

  • 0ttimo servizio puntuale

    Sentiment
    • Positive
    Content
    • Service Quality
    Feb 02, 2024

  • Facile da usare, precisa negli appartamenti

    Sentiment
    • Positive
    Content
    • App Functionality
    Jan 25, 2024

  • App friendly e ottimale

    Sentiment
    • Positive
    Content
    • App Functionality
    Jan 21, 2024

  • App Favolosa.... rapidi , educati , corretti. VOTO 10

    Sentiment
    • Positive
    Content
    • Service Quality
    Dec 14, 2023

  • Specifico come punto di raccolta l'oceanografico, l'app invece decide di mandare il driver a 10 minuti da me. Tempo che ci messaggiamo e lui guida dove effettivamente sono passano 9 minuti, che nel conto finale mi addebitano. Una corsa da 13 euro diventa di 25. Il servizio clienti dice che è un mio errore per aver impostato male il posto ( quando ho scritto e scelto letteralmente Oceanografico ) e quindi non verrò rimborsata. Vabbè.

    Sentiment
    • Negative
    Content
    • Customer Support
    Sep 19, 2023
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Sentiment Analysis (of 30 reviews)
37 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Cabify based on online reviews collected from Google Play. The analysis helps Market Research Analysts, Product Managers, Customer Service Directors, Transportation Consultants, Business Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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