Mixed Feedback for Grab App: Convenience Praised but Issues with Payments and Orders Highlighted
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Mixed Feedback for Grab App: Convenience Praised but Issues with Payments and Orders Highlighted

Mixed reviews for Grab app, with users praising the service convenience and speed but criticizing issues with payments, order accuracy, and driver availability. Customers highlight difficulties with card transactions, long wait times for drivers, and problematic refunds for missing items. Some users also express frustration with slow issue resolution and high delivery fees. Despite positive feedback on service quality, the app faces challenges in ensuring smooth transactions, timely updates, and fair penalties for users and drivers.

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Custom Date - Sep 07, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Two main things that make me hate using Grab: 1. My card keeps getting declined when I wanna book a grab or top-up for no reason! Then everytime I have to delete the card and re register it to use, and everything I get deducted RM1 for no reason 😡 2. Very hard to get grab drivers even when you can see some nearby you! Granted I've cancelled some befor but that's cause those who are 20, 30 minutes away would accept my grab request. Like can't there be a radius limit for a driver to accept?!! 😡

    Sentiment
    • Negative
    Content
    • App Issues
    Jan 16, 2024

  • Fare to low. Servce bad

    Sentiment
    • Negative
    Content
    • Payment Issues
    Jan 16, 2024

  • The grab car it's okay The Wallet and food are bad. Transaction between other food app, aka McDonald fail but still took my money. Try to report the issue but hard to navigate the app.

    Sentiment
    • Negative
    Content
    • App Issues
    Jan 16, 2024

  • Food order takes 1 hour and half for burger 🍔, is that normal

    Sentiment
    • Negative
    Content
    • Delivery Service
    Jan 16, 2024

  • Set prices and safety precautions, highly recommend using this app

    Sentiment
    • Positive
    Content
    • Convenience
    Jan 16, 2024

  • Erorr minta update, tp ga bisa di update. Jadi ga bisa terpakai

    Sentiment
    • Negative
    Content
    • App Issues
    Jan 16, 2024
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Sentiment Analysis (of 30 reviews)
17 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Grab - Taxi & Food Delivery - Apps on Google Play based on online reviews collected from Google Play. The analysis helps App Developers, Product Managers, Customer Service Executives, Marketing Analysts, Business Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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