Mixed reviews for Grab app, with users praising the service convenience and speed but criticizing issues with payments, order accuracy, and driver availability. Customers highlight difficulties with card transactions, long wait times for drivers, and problematic refunds for missing items. Some users also express frustration with slow issue resolution and high delivery fees. Despite positive feedback on service quality, the app faces challenges in ensuring smooth transactions, timely updates, and fair penalties for users and drivers.Best for
Here you can see the preview of this report containing the analysis of only 30 latest reviews.
Two main things that make me hate using Grab: 1. My card keeps getting declined when I wanna book a grab or top-up for no reason! Then everytime I have to delete the card and re register it to use, and everything I get deducted RM1 for no reason 😡 2. Very hard to get grab drivers even when you can see some nearby you! Granted I've cancelled some befor but that's cause those who are 20, 30 minutes away would accept my grab request. Like can't there be a radius limit for a driver to accept?!! 😡
Fare to low. Servce bad
The grab car it's okay The Wallet and food are bad. Transaction between other food app, aka McDonald fail but still took my money. Try to report the issue but hard to navigate the app.
Food order takes 1 hour and half for burger 🍔, is that normal
Set prices and safety precautions, highly recommend using this app
Erorr minta update, tp ga bisa di update. Jadi ga bisa terpakai
This page is a research report based on the analysis of online reviews collected from Google Play. It contains the top 30 recent reviews with their sentiment analysis, content classifications and trend graph to display the change over time. You can search in reviews and filter results based on sentiment and content classifications. Also, all the reviews and analyses are available to download as an Excel file.
Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media. Also, you can download this report in Excel file format with all the reviews and analyses.
Yes, you can, and this is the fun part about Kimola! Kimola offers a variety of free research tools that turn online customer feedback into comprehensive research reports. You can use these tools for different platforms like Amazon, Trustpilot, Tripadvisor, Google Play, and App Store to create your own research reports.
Yes, you can have this research report with more reviews analyzed. The page you are viewing is limited to the analysis of 30 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here you can see the options.
Besides free research tools, Kimola also offers software products to collect, analyze and classify customer feedback. Kimola Analytics automatically tracks customer feedback on social media channels, e-commerce sites and articles from news portals. If you already use a tool to collect customer feedback, you can try Kimola Cognitive to upload your existing data for text analysis with sentiment and content classification.
We would like to clarify that this product is not created by Google Play and is not associated with or supported by Google Play in any way.