Mixed Guest Experiences at Seen Hotel Abidjan Plateau
Explore Seen Hotel Abidjan’s Guest Feedback Insights

Mixed Guest Experiences at Seen Hotel Abidjan Plateau

Avenue Lamblin, Rue Colomb, Abidjan, Côte d’Ivoire

Seen Hotel Abidjan Plateau provides a mixed experience for guests, with positive highlights on staff service, food quality, and room design. However, negative aspects include poor customer service, booking mishaps, and unprofessional behavior. The hotel's location in the business district is praised for its safety and convenience, while some guests express disappointment with the overall service quality. Compliments are given for specific staff members like Francelyne and Zoundi Albertine, but criticisms target receptionists' attitudes and management's handling of reservations. Despite varying opinions on room comfort and amenities, the hotel's strategic positioning in Plateau remains a notable feature.

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Popular Phrases (of 30 reviews)
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Featured Content
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  • Very nice place to stay. Very safe and beaouty vew.

    Sentiment
    • Positive
    Content
    • Location and Safety

  • En plaine cƓur de la capitale Abidjanaise dans le quartier huppĂ© du plateau le petit Manhattan

    Sentiment
    • Positive
    Content
    • Location and Safety

  • I stay there for 20 days and found it awesome staff is friendly

    Sentiment
    • Positive
    Content
    • Room Quality and Design

  • Safety: Guaranteed securityWalkability: Accessible to pedestriansFood & drinks: Great dish, very tasty

    Sentiment
    • Positive
    Content
    • Food and Drinks Quality

  • Lovely hotel, good amenities and great staff

    Sentiment
    • Positive
    Content
    • Service Excellence and Staff Friendliness

  • Good

    Sentiment
    • Positive
    Content
    • Breakfast Experience
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Sentiment Analysis (of 30 reviews)
60 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Seen Hotel Abidjan Plateau based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Analysts, Travel Consultants, Market Researchers, Brand Reputation Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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