Mixed Feedback on Carlton Hotel Singapore
Unlock Insights: Carlton Hotel Singapore Customer Feedback Report

Mixed Feedback on Carlton Hotel Singapore

76 Bras Basah Rd, Singapore 189558

Mixed feedback on Carlton Hotel Singapore with positive comments on room quality, central location, and amenities like breakfast. However, several negative reviews highlight issues with staff rudeness, cleanliness, bathroom design, and customer service. Guests mention varying experiences with room sizes, breakfast quality, and overall value for the price.

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  • Customer Service Analysts
  • Travel Consultants
  • Market Researchers
  • Hospitality Marketing Professionals

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Featured Content
  • スタッフの客をもてなすスキルはスタッフによりまちまちでした。チェクアウトの時の女性は笑顔もなく無礼でした。タクシーの案内のスタッフやハウスキーピング、ルームサービスのスタッフはとても好感がもてました。

    Sentiment
    • None
    Content
    • Service Quality and Staff
  • This hotel is at city Central and great place to stay and enjoy. There are many near by activities to explore

    Sentiment
    • Positive
    Content
    • Location and Accessibility
  • Mattress easily has a shallow shape at the back area. Not friendly to a person who has back pain.Nearby got shopping malls and MTR. Convenient place.

    Sentiment
    • Positive
    Content
    • Room Quality and Cleanliness
  • Service is ok, rooms are ok, location is also ok, close to the mall and MRTRooms: The rooms are quite spacious, the equipment is also complete.

    Sentiment
    • Positive
    Content
    • Location and Accessibility
  • Dinner & dance tonight, food sucks, ballroom sound system is terrible and toilet is horrible

    Sentiment
    • Negative
    Content
    • Breakfast Experience
  • 非常棒的飯店,地點與服務品質與價格都很棒

    Sentiment
    • Positive
    Content
    • Service Quality and Staff
  • See All Reviews
Sentiment Analysis (of 30 reviews)
60 Net Promoter
Score
Popular Topics (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Carlton Hotel Singapore based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Analysts, Travel Consultants, Market Researchers, Hospitality Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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