Strand Hotel Singapore: Convenient Location, Spacious Rooms, Mixed Cleanliness Reviews
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Strand Hotel Singapore: Convenient Location, Spacious Rooms, Mixed Cleanliness Reviews

Unlock Insights: Strand Hotel Singapore Customer Feedback Report

25 Bencoolen St, Singapore 189619

The Strand Hotel Singapore generally receives positive feedback for its convenient location near public transportation, spacious rooms, and friendly staff. However, some guests have raised concerns about cleanliness issues, particularly dusty and moldy carpets in the rooms. The hotel offers basic amenities and good connectivity to nearby attractions and eateries. While some reviewers appreciate the cleanliness and comfort of the rooms, others highlight issues with staff helpfulness and outdated facilities. Overall, the hotel's strong points include its location, spacious accommodations, and friendly service, but attention to cleanliness and maintenance is needed for a more consistent guest experience.

Source: Google Business Reviews of Strand Hotel Singapore

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Customer Feedback Analysis of Strand Hotel Singapore

In-depth analysis of Strand Hotel Singapore's customer feedback, covering location, cleanliness, service, and more.

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  • Accommodative receptionist (provided early check-in) and great location. Rooms are a bit dated but overall, comfy stay.

    Sentiment
    • Positive
    Content
    • Room Comfort

  • The location is the best, it's near the mrt and bus stops. The room is clean and more spacious than I expected. Definitely coming back in my next trip.

    Sentiment
    • Positive
    Content
    • Location Convenience

  • Standard Rooms, Great location. Rooms were clean. MRT is right outside the door making everything accessible.

    Sentiment
    • Positive
    Content
    • Location Convenience

  • The hotel location near 2 MRT station, Bencoolen station and Bras Basah station. There're food court and 7 eleven in front of the hotel

    Sentiment
    • Positive
    Content
    • Location Convenience

  • Spacious rooms, Good Location and would have been a convenient choice if breakfast is included.

    Sentiment
    • Positive
    Content
    • Facilities & Amenities

  • Good rooms full cleaned and lonely environment service mans all are very very good and location also very easy to connect ☺️

    Sentiment
    • Positive
    Content
    • Staff Service
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Sentiment Analysis (limited preview)
73 Net Promoter
Score
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Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Strand Hotel Singapore based on online reviews collected from Google Business. The analysis helps Hotel Managers, Travel Consultants, Hospitality Marketing Professionals, Customer Experience Analysts, Hospitality Educators to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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