M&T Mobile Banking App Frustrates Users with Constant Crashes and Login Issues
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M&T Mobile Banking App Frustrates Users with Constant Crashes and Login Issues

The M&T Mobile Banking app has faced severe issues such as frequent crashes, login failures, inactivity logouts, and overall unreliability according to customer reviews. Users complain about the app's constant need for re-logging, freezing, and becoming unusable, leading to significant frustration and inconvenience. Many customers report ongoing problems for months, with recent updates failing to resolve the issues. The app's performance degradation has caused users to consider switching banks due to the app's instability and poor functionality.

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  • Mobile App Developers
  • User Experience Researchers
  • Digital Banking Strategists
  • Customer Service Managers
  • Financial Technology Consultants

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Custom Date - Sep 16, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • The app keeps crashing! I have updated the app, deleted the app and redownloaded, restarted my phone, and everything I can but it constantly shuts down as soon as I log in. Fix the app!

    Sentiment
    • Negative
    Content
    • App Crashing
    Apr 13, 2024

  • This app has been useless for months. I have removed it and tried reloading it twice; it still comes up with just the M&T screen and goes no further.

    Sentiment
    • Negative
    Content
    • App Crashing
    Apr 12, 2024

  • Mobile app used to get stuck when trying to login after session expired. Now it crashes endlessly. Unusable without restarting my phone

    Sentiment
    • Negative
    Content
    • App Crashing
    Apr 12, 2024

  • This thing is always down, never works properly, locks you out for no reason. Online banking call center is no help with recurring issues

    Sentiment
    • Negative
    Content
    • Login Issues
    Apr 12, 2024

  • Not issues until now. App keeps crashing constantly! Called phone bk to make aware and told me to call online tech. Please correct bug.

    Sentiment
    • Negative
    Content
    • Stability Problems
    Apr 12, 2024

  • App logs me out immediately i try to perform a function telling me I've been inactive for over 5 minutes even if I just logged in. It takes forever to access my contacts when using zelle.

    Sentiment
    • Negative
    Content
    • Functionality Issues
    Apr 12, 2024
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Sentiment Analysis (of 30 reviews)
-90 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for M&T Mobile Banking based on online reviews collected from Google Play. The analysis helps Mobile App Developers, User Experience Researchers, Digital Banking Strategists, Customer Service Managers, Financial Technology Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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