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User Feedback on HDFC Bank App: Mixed Reviews on Performance and Usability
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  • Who is this report for?
    • Mobile App Developers
    • UI/UX Designers
    • Digital Banking Strategists
    • Customer Experience Managers
    • Financial Technology Consultants
User Feedback on HDFC Bank App: Mixed Reviews on Performance and Usability

Unlock Insights: HDFC Bank App Customer Feedback Report

The reviews for the HDFC Bank App reveal a mixed response from users. While some appreciate the modern interface and improved features like mobile number updates and Aadhaar seeding, many express dissatisfaction with its performance. Common complaints include slow loading times, server errors, and a complicated user experience compared to the previous version. Users miss the functionality and ease of use of the older app, citing issues with logging in and navigating the new layout. Overall, there is a call for improvements in speed and reliability to meet customer expectations and enhance banking efficiency.

Source: Google Play Reviews of HDFC Bank App (Early Access)

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Customer Feedback Analysis of HDFC Bank App (Early Access)

Exclusive analysis of HDFC Bank App feedback, revealing customer perceptions on usability and performance.

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Custom Date - Nov 09, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Full of confusion, very complicated not happy with new version. Old application was 100 times batter.

    Sentiment
    • Negative
    Content
    • Comparison With Old App
    Oct 08, 2025

  • ENTER OTP OR UPI PASSWORD OPTION IS MUST REQUIRED FOR SEND MONY TRANSECTION

    Sentiment
    • Negative
    Content
    • Feature Requests
    Oct 08, 2025

  • Low transaction limit for current account

    Sentiment
    • Negative
    Content
    • Transaction Issues
    Oct 08, 2025

  • Worst App and Dead slow, Always getting Server Error. UI also not great. not helpful when the Bank service needed.

    Sentiment
    • Negative
    Content
    • App Performance
    Oct 08, 2025

  • Dear HDFC Team Thanks for your team work to developing the new layout of HDFC mobile banking application now the are working smoothly keep it up

    Sentiment
    • Positive
    Content
    • User Experience
    Oct 08, 2025

  • The experience was very bad because while opening the app interface is Open and trying to login then it back to my phone screen

    Sentiment
    • Negative
    Content
    • App Usability
    Oct 08, 2025
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Sentiment Analysis (limited preview)
30 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for HDFC Bank App (Early Access) based on online reviews collected from Google Play. The analysis helps Mobile App Developers, UI/UX Designers, Digital Banking Strategists, Customer Experience Managers, Financial Technology Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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