Mixed Reviews Highlight Strengths and Weaknesses of MySafaricom App
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Mixed Reviews Highlight Strengths and Weaknesses of MySafaricom App

Explore In-Depth Insights from MySafaricom App Reviews

The MySafaricom App receives mixed reviews from users, highlighting both strengths and weaknesses. Many appreciate its efficiency and user-friendly interface, particularly for transactions like sending money and accessing Mpesa services. However, issues such as app crashes, slow performance on iOS, and difficulty in managing favorites detract from the overall experience. Users expressed a desire for improvements, including the ability to work offline and enhance the app's speed. Some also reported problems with features like the Home internet section and keyboard responsiveness. Overall, while the app provides valuable services, there is significant room for enhancement to better meet user needs.

Source: App Store Reviews of MySafaricom App

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Customer Feedback Analysis of MySafaricom App

Uncover insights from MySafaricom App reviews with our customer feedback analysis, identifying areas for improvement.

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Custom Date - Apr 26, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Additional users

    Let have multiple users in one app for those having different safaricom numbers

    Sentiment
    • Positive
    Content
    • User Experience
    Feb 28, 2025
  • ACCESIBILITY

    Easy to access making the transactions quick and smooth

    Sentiment
    • Positive
    Content
    • App Speed
    Feb 13, 2025
  • Mshwari

    For over 12 years using mpesa
    I have never been given an Mshwari loan

    Sentiment
    • Negative
    Content
    • Loan Services
    Feb 06, 2025
  • I don’t understand the saved tills and paybills

    THEY DON’T BELONG TO ME!!!

    Sentiment
    • Negative
    Content
    • User Experience
    Jan 16, 2025
  • iOS

    App is abit slow on IOS sadly

    Sentiment
    • None
    Content
    • App Performance Issues
    Jan 10, 2025
  • Sambaza

    Cant even sambaza credit to someone

    Sentiment
    • Negative
    Content
    • User Experience
    Jan 08, 2025
  • See All Reviews
Sentiment Analysis (limited preview)
40 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for MySafaricom App based on online reviews collected from App Store. The analysis helps Product Managers, Mobile App Developers, Customer Experience Specialists, UX/UI Designers, Digital Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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