Mercari App Review: Pros and Cons of Buying and Selling Online
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Mercari App Review: Pros and Cons of Buying and Selling Online

Mercari is a buying and selling app that is easier to navigate than eBay or Poshmark. The fees are too high and sellers have to wait for buyers to rate them before getting paid. The search function is not effective and the app crashes frequently. The removal of the local tab was a disappointment, and some find the app user-unfriendly. However, sellers can make a good profit from the app and customer service resolves issues quickly.

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  • E-commerce Managers
  • Marketplace Start-up Founders
  • Product Managers
  • Customer Experience Specialists
  • Digital Marketing Professionals

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Custom Date - Sep 10, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Eye Wipes

    The eye wipes shipped safe, sound and quickly. They are brand new and a good price. I am happy thank you!

    Sentiment
    • Positive
    Content
    • Item Condition and Description Accuracy
    May 23, 2023
  • Problem with search function

    The search function on Mercari is horrible. Just brings up all kinds of unrelated nonsense.

    Sentiment
    • None
    Content
    • App Functionality and User Experience
    May 23, 2023
  • mercari

    a great company, issues resolved quickly! would be 5 stars but the other 2 are lost in nagging emails "you looked at, you left behind, you liked this so look at that, things to u may like.... they are annoying and i dont like to be begged to spend money, that borders desperate and takes the fun out:(

    Sentiment
    • None
    Content
    • Customer Service
    May 22, 2023
  • Needs to do better

    Needs to do better protecting sellers from scams, claims and issues regarding pay. Without us sellers you have no business. Make it work for the people

    Sentiment
    • Negative
    Content
    • Seller Protection and Scams
    May 22, 2023
  • Love it!

    Shipped same day as purchased as described fast and friendly!

    Sentiment
    • Positive
    Content
    • Selling Experience
    May 22, 2023
  • Prices are outrageous

    It’s night & day from what Mercari use to be. After their 10% fee, outrageous shipping price hikes & now a processing fee, you’re left with less than half of what you sell items for. Big ol F U Mercari.

    Sentiment
    • Negative
    Content
    • Shipping and Fees
    May 22, 2023
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Sentiment Analysis (of 30 reviews)
-17 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for ‎Mercari: Your Marketplace based on online reviews collected from App Store. The analysis helps E-commerce Managers, Marketplace Start-up Founders, Product Managers, Customer Experience Specialists, Digital Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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