User Frustrations with Carousell: Notification Issues and Poor Support
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Explore Carousell User Feedback Analysis: Insights & Solutions

User Frustrations with Carousell: Notification Issues and Poor Support

The reviews for the 'Carousell' app reveal significant user frustrations, primarily due to persistent notification issues, system lags, and poor customer service. Many users reported receiving excessive withdrawal alerts, even after completing transactions, which caused annoyance. Customers also faced login problems and were dissatisfied with the response from online support, often receiving automated replies. Concerns about security, including potential scams targeting users, were highlighted. Furthermore, users found the app's design problematic, with complaints about advertisements interrupting their experience. Overall, there is a strong call for improvements in user experience, notification management, and customer support to enhance the application's functionality and reliability.

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Custom Date - Oct 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • 輸入法有問題

    輸入法有問題不能連續打字

    Sentiment
    • Negative
    Content
    • User Interface Issues
    Sep 29, 2024
  • 沒辦法接受

    打開居然跑出蓋板廣告還要等五秒才能關？？？

    Sentiment
    • Negative
    Content
    • User Interface Issues
    Sep 28, 2024
  • 爛死

    可悲，這軟體上的都是機器人或死人嗎，提問都沒有個人回覆

    Sentiment
    • Negative
    Content
    • Customer Service Complaints
    Sep 25, 2024
  • 入帳通知請改善

    平常很棒
    但這兩天一直狂跳入帳通知 很困擾

    Sentiment
    • Negative
    Content
    • Notification Overload
    Sep 24, 2024
  • 我要發瘋了

    為什麼不讓我改gmail

    Sentiment
    • None
    Content
    • User Interface Issues
    Sep 19, 2024
  • 聊天室

    效率很糟

    Sentiment
    • Positive
    Content
    • App Stability Issues
    Sep 01, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-73 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for 旋轉拍賣 Carousell based on online reviews collected from App Store. The analysis helps Product Managers, User Experience Designers, Customer Support Managers, Digital Marketing Specialists, Mobile App Developers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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