User Frustrations with Carousell: Notification Issues and Poor Support
Explore Carousell User Feedback Analysis: Insights & Solutions
The reviews for the 'Carousell' app reveal significant user frustrations, primarily due to persistent notification issues, system lags, and poor customer service. Many users reported receiving excessive withdrawal alerts, even after completing transactions, which caused annoyance. Customers also faced login problems and were dissatisfied with the response from online support, often receiving automated replies. Concerns about security, including potential scams targeting users, were highlighted. Furthermore, users found the app's design problematic, with complaints about advertisements interrupting their experience. Overall, there is a strong call for improvements in user experience, notification management, and customer support to enhance the application's functionality and reliability.
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What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for 旋轉拍賣 Carousell based on online reviews collected from App Store. The analysis helps Product Managers, User Experience Designers, Customer Support Managers, Digital Marketing Specialists, Mobile App Developers to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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Summaries
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