ChargePoint App Reviews: Mixed Feedback on Functionality and Service
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Exclusive Insights: ChargePoint App User Feedback Report

ChargePoint App Reviews: Mixed Feedback on Functionality and Service

The ChargePoint app has received mixed feedback from users, highlighting issues such as connectivity, app functionality, and customer service. Many users express frustration with slow loading times, difficulties in locating functioning chargers, and poor customer support when dealing with broken stations. While some find the app efficient for tracking charging activity, others criticize its requirement for internet access, especially in locations with poor connectivity. Additionally, users note the need for better features, such as separate tracking for multiple vehicles. Overall, the user experience could significantly improve through updates addressing these concerns and enhancing the app's usability.

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  • Customer Support Managers
  • User Experience Designers
  • Market Research Analysts
  • Electric Vehicle Consultants

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • App not working

    App not working

    Sentiment
    • Negative
    Content
    • App Performance Issues
    Nov 15, 2024
  • Horrible

    Parked right in front of charger and app can't find it

    Sentiment
    • Negative
    Content
    • Charging Station Reliability
    Nov 08, 2024
  • Can not connect

    Will not connect to the network… useless

    Sentiment
    • Negative
    Content
    • Connectivity Problems
    Nov 05, 2024
  • Great

    Works great and lots of good QOL features

    Sentiment
    • Positive
    Content
    • User Experience and Interface
    Nov 05, 2024
  • Location location location!

    Great stop new, Burger King at Onvo!

    Sentiment
    • Positive
    Content
    • User Experience and Interface
    Oct 29, 2024
  • A bit excessive

    Why would you hold funds on customers account over 48 hrs? Make it make sense

    Sentiment
    • Negative
    Content
    • Customer Service Challenges
    Oct 29, 2024
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Sentiment Analysis (of 30 reviews)
-30 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for ChargePoint® based on online reviews collected from App Store. The analysis helps Product Managers, Customer Support Managers, User Experience Designers, Market Research Analysts, Electric Vehicle Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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