NCP App Review Summary: Payment Failures, User Experience Issues, and Dissatisfaction
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NCP App Review Summary: Payment Failures, User Experience Issues, and Dissatisfaction

NCP App Feedback Analysis: Unlock User Insights

The reviews for NCP highlight major issues with the app, including frequent log-out problems, payment failures, difficulties in adding payment methods, and overall user experience dissatisfaction. Users face challenges with payments, account management, and app functionality, leading to frustration and avoidance of NCP parking services.

Source: App Store Reviews of NCP

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Customer Feedback Analysis of NCP

Unlock insights on NCP app's user feedback regarding payment issues, UX flaws & more with our detailed analysis report.

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Custom Date - Dec 21, 2024
Popular Phrases (limited preview)
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  • Hopelessly horrible

    Possibly the worst experience I’ve had with any technology. Makes sense tho , the app designers are probably the same people who designed the car parks .

    Sentiment
    • Negative
    Content
    • User Experience
    Mar 21, 2024
  • Once great

    Managed to take a working app and ruin it. Parking payment with a saver code hasn’t worked since and ripped me off each session. No joy when you complain

    Sentiment
    • Negative
    Content
    • Payment Process
    Mar 20, 2024
  • Keeps signing you out

    Every time you go to use the app it has signed you out and you need to find your password. Why? And why not use faceID ? Such an old style app.

    Sentiment
    • Negative
    Content
    • App Functionality
    Mar 19, 2024
  • New app is useless

    Since the older app was replaced, everything has be so bad. App never works. 0stars if possible

    Sentiment
    • Negative
    Content
    • App Reliability
    Mar 18, 2024
  • Download updated software - still useless and crsp

    Still ain’t working. The few fans of this app are likely press ganged NCP employees or relatives of employees because this app is not fit for purpose.

    Sentiment
    • Negative
    Content
    • App Reliability
    Mar 17, 2024
  • Awful

    Parked in NCP car park, normally payment taken from acct as soon as I leave, however unknown to me website went down so I was charged/fined. Appeal was turned down so had to pay.

    Sentiment
    • Negative
    Content
    • Payment Process
    Mar 16, 2024
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Sentiment Analysis (limited preview)
-90 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for NCP based on online reviews collected from App Store. The analysis helps Product Managers, User Experience Designers, Mobile App Developers, Customer Service Managers, Business Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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