Delta's App Update Causes Issues
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Delta App Feedback Analysis: Unlock Customer Insights

Delta's App Update Causes Issues

Delta's app has experienced a recent update that has caused some functionality issues. The flight status display has been shrunk and several flights come up with an error message. The app also doesn't display last-minute gate changes and can show different departure and arrival times. The current iteration of the app has become cumbersome with too much useless content, making it confusing and not very user-friendly. Regardless, some users have reported good experiences with the app with their boarding passes being readily available and easy to access.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Works Well on IPhone. Fails on iPad.

    Most critical operations the work just fine on iPhone fail on iPad. Example: “Show boarding pass” produces, “an error occurred.”

    Sentiment
    • Negative
    Content
    • Technical Issues and Errors
    May 24, 2023
  • Can’t complete bag check in

    I tried three different credit cards, and could not process the payment to check my bag through the app

    Sentiment
    • None
    Content
    • Technical Issues and Errors
    May 24, 2023
  • Easy

    Quick and easy check in.

    Sentiment
    • Positive
    Content
    • Technical Issues and Errors
    May 24, 2023
  • New My Trips Page

    The changes to my trips and the itinerary page are less user friendly then the old pages.

    Sentiment
    • None
    Content
    • Flight Changes and Notifications
    May 24, 2023
  • Redundancies

    My profile contains all of my passport information. Therefore, it is redundant to be forced to enter it again during check-in!!

    Sentiment
    • Negative
    Content
    • App Usability and Functionality
    May 24, 2023
  • Burbank service

    Please bring back the non stop flight from Burbank to Atlanta
    Also add service from BUR to sea , pdx, las, sfo, Smf

    Sentiment
    • Positive
    Content
    • Flight Changes and Notifications
    May 24, 2023
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Sentiment Analysis (of 30 reviews)
-3 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for ‎Fly Delta based on online reviews collected from App Store. The analysis helps App Developers, User Experience Designers, Product Managers, Customer Service Leaders, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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