FordPass™ App Update Receives Backlash for Reduced Functionality
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FordPass™ App Update Receives Backlash for Reduced Functionality

The FordPass™ app has received a significant backlash from users following recent updates. Common complaints include issues with starting vehicles remotely, inaccurate vehicle information such as fuel levels and oil readings, missing features like location refresh and service schedules, and overall reduced functionality compared to previous versions. Users are frustrated with the lack of essential functionalities and the app's poor performance after updates, leading to a considerable decrease in user satisfaction.

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Custom Date - Sep 08, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Good

    This was a very useful app. When the new version came out it was a downgrade. Connectivity problems are now common. I rarely had a problem with remote start. Now problems are common. I would prefer the old version.

    Sentiment
    • Negative
    Content
    • Connectivity Problems
    Jun 12, 2024
  • Horrible

    New update is terrible!!!! Simply awful. The app was very useful and now it is a waste of memory. Ford, shame shame shame.

    Sentiment
    • Negative
    Content
    • General Dissatisfaction with Update
    Jun 12, 2024
  • Terrible Update

    V 5.0.2 is not good. When I open the app, it tells me my car is already on, then it won’t allow me to turn the car off so I can restart it.
    The last version worked just fine.

    Sentiment
    • Negative
    Content
    • App Functionality Issues
    Jun 11, 2024
  • Terrible!

    This version is terrible and missing a LOT OF FEATURES!!! I’ve got a powerboost F150 and I can’t even see the power status of the generator. The fuel level is missing. The tire pressure is missing. Terrible!!!!

    Sentiment
    • Negative
    Content
    • Missing Features and Information
    Jun 11, 2024
  • Went from useful to virtually useless

    Can no longer see when the location was last updated or refresh location. I used this only a few weeks ago to recover our stolen vehicle. So glad the timing worked out that way. Interview real customers to get your requirements Ford

    Sentiment
    • Negative
    Content
    • Location Tracking Problems
    Jun 11, 2024
  • Faulty App

    Ever since the newest update. My app won’t start my truck!
    The slide feature is nice, but when I slide right to start, it just spins & then quits. And goes back to the “vehicle is parked” phrase. It used to say “vechile on” when started up correctly…

    PLEASE FIX!!!

    Sentiment
    • Negative
    Content
    • Remote Start Feature
    Jun 11, 2024
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Sentiment Analysis (of 30 reviews)
-87 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for FordPass™ based on online reviews collected from App Store. The analysis helps Product Managers, User Experience Designers, Mobile App Developers, Customer Service Executives, Marketing Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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