Claridge's: Exceptional Service, Luxurious Experience, and Delicious Food
Claridge's Customer Feedback Report: A Deep Dive

Claridge's: Exceptional Service, Luxurious Experience, and Delicious Food

Brook St, London W1K 4HR, United Kingdom

Claridge's is praised for its exceptional service, luxurious experience, and delicious food. Guests highlight personalized attention, beautiful rooms, and memorable events. Some reviewers appreciated the iconic status of the hotel and the warm, welcoming atmosphere. However, there were mentions of service issues like ignored guests and food quality inconsistencies. The afternoon tea was a standout, with positive comments on the variety and quality of food and tea. Overall, Claridge's is recommended for special occasions and high-end experiences, although some reviewers noted a decrease in charm post-refurbishment.

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Featured Content
  • One of the best Howie I've ever been to. The service is impeccable and the food is beyond yummy 😋

    Sentiment
    • Positive
    Content
    • Food Quality and Variety
  • This is the place for tea! Natalie was our server, and she did a fantastic job taking care of us. I will definitely be going back again!

    Sentiment
    • Positive
    Content
    • Afternoon Tea Experience
  • Perfection! That is the sum of the experience. That level of excellence is an art and it was a joy to experience.

    Sentiment
    • Positive
    Content
    • Service Excellence
  • Everything you need in 1 place and staff are helpful makes a difference

    Sentiment
    • Positive
    Content
    • Service Excellence
  • It was a shared birthday lunch. It was nice, nothing was wrong. Tick. But probably never doing it again because it was lacking that special something.

    Sentiment
    • Positive
    Content
    • Special Occasion Celebrations
  • An extraordinary experience. Superb food, wine and service. Beautifully simple elegance. Every member of staff supremely professional.

    Sentiment
    • Positive
    Content
    • Food Quality and Variety
  • See All Reviews
Sentiment Analysis (of 30 reviews)
77 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Claridge's based on online reviews collected from Google Business. The analysis helps Hospitality Consultants, Hotel Managers, Event Planners, Restaurant Owners, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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