Luxurious Experience with Exquisite Dining and Attentive Service at The Lanesborough
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Luxurious Experience with Exquisite Dining and Attentive Service at The Lanesborough

Unlock The Lanesborough's Secret to Luxury and Service Excellence

Hyde Park Corner, London SW1X 7TA, United Kingdom

The Lanesborough excels in providing a luxurious experience with remarkable service and exquisite dining options. Guests praise the afternoon tea, cocktails, spa, and the attentive staff, highlighting the elegant atmosphere and beautiful decor. However, a negative incident involving undercooked food received attention. Overall, the hotel offers a royal treatment, making visitors feel special and valued.

Source: Google Business Reviews of The Lanesborough

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Customer Feedback Analysis of The Lanesborough

Explore The Lanesborough's luxury experience, service quality, and dining through our in-depth customer feedback analysis.

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  • I took my friend to The Lanesborough for the Queen Charlotte Afternoon Tea as a 40th birthday treat. The hotel is beautiful and grand, but not at all pretentious. We were treated like royalty from the moment we arrived. The staff were attentive and couldn’t do enough for us. Mario was especially charming.The food was delicious and beautifully presented, and the added bonus we didn’t expect was that the tea and sandwiches were unlimited.We had a wonderful time enjoying our tea (we tried the Lanesborough Breakfast and Queen Charlotte blends; both lovely), and food in the beautiful dining room, with a pianist setting the scene.The atmosphere was lovely and we didn’t want to leave.We left comfortably full and the staff boxed up our leftovers to enjoy at home.Also a special nod to the Queen Charlotte cocktail, which went down a treat.This felt a truly special experience and I highly recommend.Thank you to The Lanesborough team for a wonderful afternoon.

    Sentiment
    • Positive
    Content
    • Afternoon Tea Experience

  • One of the best hotels I have ever stayed in. Simply sublime. I have been back several times to enjoy their restaurant and cigar lounge.

    Sentiment
    • Positive
    Content
    • Luxurious Ambiance

  • Beautiful building and great selection of cigars.

    Sentiment
    • Positive
    Content
    • Luxurious Ambiance

  • Great service. Wonderful hotel. Wonderful place to take family and friends.

    Sentiment
    • Positive
    Content
    • Positive Staff Interactions

  • One of my favourite hotels in London. Had an amazing stay, although short!

    Sentiment
    • Positive
    Content
    • Hotel's Grandeur and Design

  • An amazing place - beautiful design be Alberto Pinto

    Sentiment
    • Positive
    Content
    • Hotel's Grandeur and Design
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86 Net Promoter
Score
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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