Unforgettable Christmas at The Plaza: Exquisite Service and Luxurious Atmosphere
Unlock The Plaza NY's Secrets to Unmatched Guest Satisfaction
768 Fifth Avenue, New York City, NY 10019
Experience the amazingChristmas at The Plaza with perfect service, delicious food, and a great atmosphere. The staff goes above and beyond to make guests feel special, especially those with special needs. The hotel itself is stunning and the rooms are spacious and luxurious. Enjoy afternoon tea at the Palm Court or a drink at the Champagne Bar. The Plaza offers a memorable and elegant experience in the heart of New York City.
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Excellent service. It has a great atmosphere for the holidays. Staff are super friendly. We felt very welcomed. Russel at the front desk and Porfirio at the Palm Court were great. We will come back to stay.
Sentiment
Positive
Content
Hotel Atmosphere
Dec 01, 2023
Excellent Service!
Wonderful experience dining at the Palm Court. Khalid Chowdhury was my server assistant at the Palm Court and did a wonderful job - attentive and polite. Wonderful experience and can never beat the ambiance.
Sentiment
Positive
Content
Staff Friendliness
Dec 01, 2023
Plaza Afternoon Tea
Shalim provided excellent service and really made our first time at The Plaza special. He made sure we had everything we needed and frequently stopped by our table to check in. Our tea experience was exquisite.
Sentiment
Positive
Content
Service Quality
Dec 01, 2023
Afternoon Tea at the Palm Court
Afternoon tea at the Palm Court was outstanding. Our server Shalim Khan unbelievable. The atmosphere was fantastic especially at Christmas time. Just added to our overall stay making it a special time
Sentiment
Positive
Content
Afternoon Tea Experience
Dec 01, 2023
Perfect Birthday Tea
Fariz was amazing, he made you feel like you had known him all your life. His service was exceptional. We celebrated my birthday here and he brought out a little cake and it was wonderful. Such a lovely tea.
Sentiment
Positive
Content
Afternoon Tea Experience
Dec 01, 2023
Delightful
What a lovely and delicious tea brunch! The finger foods were exquisite and the service was excellent (thank you very much Fariz Tello). The atmosphere was elegant and festive, and relaxed. Highly recommend!
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Frequently Asked Questions About Customer Feedback Analysis Reports
What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for The Plaza New York - A Fairmont Managed Hotel based on online reviews collected from Tripadvisor. The analysis helps Hotel Managers, Customer Experience Specialists, Marketing Professionals, Hospitality Consultants, Event Planners to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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