Unforgettable Christmas at The Plaza: Exquisite Service and Luxurious Atmosphere
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Unforgettable Christmas at The Plaza: Exquisite Service and Luxurious Atmosphere

Unlock The Plaza NY's Secrets to Unmatched Guest Satisfaction

768 Fifth Avenue, New York City, NY 10019

Experience the amazing Christmas at The Plaza with perfect service, delicious food, and a great atmosphere. The staff goes above and beyond to make guests feel special, especially those with special needs. The hotel itself is stunning and the rooms are spacious and luxurious. Enjoy afternoon tea at the Palm Court or a drink at the Champagne Bar. The Plaza offers a memorable and elegant experience in the heart of New York City.

Source: Tripadvisor Reviews of The Plaza New York - A Fairmont Managed

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Customer Feedback Analysis of The Plaza New York - A Fairmont Managed

Discover the essence of luxury & service at The Plaza NY with our in-depth customer feedback analysis. Perfect for hospitality pros.

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Custom Date - May 24, 2025
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  • Excellent

    Excellent service. It has a great atmosphere for the holidays. Staff are super friendly. We felt very welcomed. Russel at the front desk and Porfirio at the Palm Court were great. We will come back to stay.

    Sentiment
    • Positive
    Content
    • Hotel Atmosphere
    Dec 01, 2023
  • Excellent Service!

    Wonderful experience dining at the Palm Court. Khalid Chowdhury was my server assistant at the Palm Court and did a wonderful job - attentive and polite. Wonderful experience and can never beat the ambiance.

    Sentiment
    • Positive
    Content
    • Staff Friendliness
    Dec 01, 2023
  • Plaza Afternoon Tea

    Shalim provided excellent service and really made our first time at The Plaza special. He made sure we had everything we needed and frequently stopped by our table to check in. Our tea experience was exquisite.

    Sentiment
    • Positive
    Content
    • Service Quality
    Dec 01, 2023
  • Afternoon Tea at the Palm Court

    Afternoon tea at the Palm Court was outstanding. Our server Shalim Khan unbelievable. The atmosphere was fantastic especially at Christmas time. Just added to our overall stay making it a special time

    Sentiment
    • Positive
    Content
    • Afternoon Tea Experience
    Dec 01, 2023
  • Perfect Birthday Tea

    Fariz was amazing, he made you feel like you had known him all your life. His service was exceptional. We celebrated my birthday here and he brought out a little cake and it was wonderful. Such a lovely tea.

    Sentiment
    • Positive
    Content
    • Afternoon Tea Experience
    Dec 01, 2023
  • Delightful

    What a lovely and delicious tea brunch! The finger foods were exquisite and the service was excellent (thank you very much Fariz Tello). The atmosphere was elegant and festive, and relaxed. Highly recommend!

    Sentiment
    • Positive
    Content
    • Afternoon Tea Experience
    Dec 01, 2023
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Sentiment Analysis (limited preview)
50 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for The Plaza New York - A Fairmont Managed Hotel based on online reviews collected from Tripadvisor. The analysis helps Hotel Managers, Customer Experience Specialists, Marketing Professionals, Hospitality Consultants, Event Planners to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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